Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smalls

Norfolk,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, productive professional, self-motivated individual seeking a challenging and rewarding career with a company where I can utilize my education, experience and skills

Overview

6
6
years of professional experience

Work History

Payroll Assistant

Steadfast Staffing Agency
04.2023 - Current
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Developed and implemented payroll procedures to streamline workflow.
  • Audited timesheets and payroll records for accuracy.
  • Improved accuracy in timekeeping records by training supervisors on proper time clock usage and reporting procedures.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed timecards and payroll data for team of employees.
  • Tracked employee vacation, sick and personal time.

Assistant Manager

Banquet Hall
09.2018 - Current
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Lead Teacher

Global Engineers Academy
01.2022 - 11.2022
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Customer Service Representative

Sprouts Farmers Market Inc, Grocery
01.2020 - 09.2021
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Responded proactively and positively to rapid change.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Booker T Washington High School
Norfolk, VA
09.2021

Skills

  • Analyzing information
  • Automated and Manual Check Processing
  • Timecard Management
  • Payroll Tax Filing
  • Student-Centered Learning
  • Student Records Management
  • Classroom Safety Practices
  • Key decision making
  • Parent Communication
  • Student Support
  • Documentation And Reporting
  • MS Office
  • Strategic Planning
  • Orientation and training

Timeline

Payroll Assistant

Steadfast Staffing Agency
04.2023 - Current

Lead Teacher

Global Engineers Academy
01.2022 - 11.2022

Customer Service Representative

Sprouts Farmers Market Inc, Grocery
01.2020 - 09.2021

Assistant Manager

Banquet Hall
09.2018 - Current

High School Diploma -

Booker T Washington High School

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Jessica Smalls