Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

Plymouth Meeting,PA

Summary

Detail-oriented and efficient, able to encourage staff and form strong relationships, with strengths in communication and time management.

Overview

2
2
years of professional experience

Work History

Global Team Lead

Recovery Centers Of America
02.2023 - Current
  • Oversees preadmission process across all facilities and levels of care
  • Ongoing collaboration with Regional Managers, Supervisors, facility CEOs and DOAs, and Business Development team to achieve improved performance of company KPIs
  • Facilitate process execution with verification of benefits, intakes, transportation, and financial coordination pre-care
  • Builds and maintain a culture aligned with organizational values

Intervention Team Lead

Recovery Centers Of America
03.2022 - 02.2023
  • Built rapport with loved ones by providing effective coaching and guidance
  • Actively participated in trainings and workshops to develop new skills
  • Assisted in the development of and helped implement new departmental procedures
  • Collaborate with Interventionists, Mission Center, and facility staff to provide the best patient/loved on experience


Treatment Advisor

Recovery Centers Of America
04.2021 - 02.2022
  • Verified insurance benefits, completed pre-screen assessments, and scheduled patients for the appropriate level of care in a timely manner
  • Collaborated with Business Development Team, Nursing, Transportation Team, and staff at all facilities to ensure an overall positive and seamless experience for patients
  • Assumed a leadership role by engaging and coaching new hires
  • Provided guidance to individuals calling in seeking treatment with a sense of compassion and urgency

Education

Estheticians License - Esthetics

Christine Valmy International School of Esthetics & Cosmetology
Pine Brook, NJ
08.2006

Skills

  • Strong knowledge of Microsoft Office
  • Problem-solving
  • Adaptability
  • Communication
  • Influencing Skills
  • Consistency

Timeline

Global Team Lead

Recovery Centers Of America
02.2023 - Current

Intervention Team Lead

Recovery Centers Of America
03.2022 - 02.2023

Treatment Advisor

Recovery Centers Of America
04.2021 - 02.2022

Estheticians License - Esthetics

Christine Valmy International School of Esthetics & Cosmetology

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Jessica Smith