Jessica Smith
Cambridge,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong communicating skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
customer service
Dollar Tree
10.2021 - Current
- Managed front and back end, , responsible for the intake and counting of goods and money.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
Caregiver
Comfort Keepers
07.2020 - 01.2021
- Responsible for everyday care and medication reminders as well as home upkeep and appointment reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Bakery/Deli/Produce Stock Clerk
BJs wholesale club
03.2019 - 05.2020
- Responsible for meat and produce production and packaging
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Housekeeper
Hyatt
03.2016 - 08.2018
- Responsible for the daily cleaning and turnover of rooms
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Medical Assistant
University Of Maryland Shore Regional Health
219 S. Washington St
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtain A1c’s on patients
- Complete prior authorizations for medications through insurance companies.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Utilized telemedicine platforms as needed offering virtual consultations enhancing accessibility for patients unable to visit the clinic.
- Utilized telemedicine platform as needed for dermatology patients
Education
High school diploma -
Cambridge South Dorchester High School
Cambridge, MD06.2010
Skills
- I have prior management experience, so I am able to multitask proficiently
- I work well with others and I can take the lead on assignments with no problem
- I have been taught to use different medical devices and equipment as directed
- I am a great communicator and very observant
- I also learn very quickly and pick up on new tasks once shown
- Vital signs monitoring
- Clinical documentation
- Reliable team player
- Electronic medical records
- CPR
- Phlebotomy techniques
- Maintaining confidentiality
Certification
- CPR/First Aid/AED
- CMT-certified medical technician
- Licensed Phlebotomist
- CMA-certified medical assistant
- MOCA
Timeline
Medical Assistant
University Of Maryland Shore Regional Health
06.2023 - Current
customer service
Dollar Tree
10.2021 - Current
Caregiver
Comfort Keepers
07.2020 - 01.2021
Bakery/Deli/Produce Stock Clerk
BJs wholesale club
03.2019 - 05.2020
Housekeeper
Hyatt
03.2016 - 08.2018
High school diploma -
Cambridge South Dorchester High School