LULUWAH WAYEE
New York,Bronx
Summary
Purposeful and dependable with years of exceptional experience providing customer services to a multicultural populace. Recognized as an individual who can go the extra mile to resolve the problems of clients and coworkers. Record of following employer’s policies and procedures perfectly. Highly customer service-oriented with exceptional people skills and a sincere passion for attaining the organization's long-term goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Global Contact Services
01.2019 - 08.2023
- Maintained customer accounts and recorded account information
- Oversaw customer financial accounts and processed customer adjustments
- Made product recommendations or services to customers based on their needs and preferences
- Managed a team of customer service representatives and ensured they met monthly quotas
- Followed communication guidelines, policies, and procedures
Manager
Ikinari Steak House
03.2014 - 12.2016
- Maintained customer accounts and recorded account information
- Oversaw customer financial accounts and processed customer adjustments
- Made product recommendations or services to customers based on their needs and preferences
- Managed a team of customer service representatives and ensured they met monthly quotas
- Followed communication guidelines, policies, and procedures
Manager
Dos Torsos Restaurant
06.2012 - 04.2014
- Maintained customer accounts and recorded account information
- Oversaw customer financial accounts and processed customer adjustments
- Made product recommendations or services to customers based on their needs and preferences
- Managed a team of customer service representatives and ensured they met monthly quotas
- Followed communication guidelines, policies, and procedures
Education
B.S - Business Administration
Boricua College
BronxH.S. - Law, Advocacy & Community Justice
Bronx Community College
BronxSkills
- Proficient in Microsoft Office Suite
- NYC Food handlers
- B2C Call Center
- AHT
- CSATs
- Chat Support
- Email Support
- Knowledge Base Article
- Upselling
- Payments Processing
- Trained /Mentored new employees
- Suggestive Selling
- Reconciliation
- Multitasking
- Volunteered at Workshops
- Work Area Cleanliness
- Ability to multitask and handle high-volume calls in a fast-paced environment
- Proficiency in medical terminology
- Typing while talking
- Managing multiple tasks
- Prior experience in a call center or customer service role
Performancesummary
Purposeful and dependable with years of exceptional experience providing customer services to a multicultural populace. Recognized as an individual who can go the extra mile to resolve the problems of clients and coworkers. Record of following employer’s policies and procedures perfectly. Highly customer service-oriented with exceptional people skills and a sincere passion for attaining the organization's long-term goals.
Timeline
Customer Service Representative
Global Contact Services
01.2019 - 08.2023
Manager
Ikinari Steak House
03.2014 - 12.2016
Manager
Dos Torsos Restaurant
06.2012 - 04.2014
B.S - Business Administration
Boricua College
H.S. - Law, Advocacy & Community Justice
Bronx Community College
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