Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Smith

North Miami,FL

Summary

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Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Hairstylist/Receptionist

Blo Blow Dry Bar
05.2018 - Current
  • Counted and documented opening and closing cash amounts daily.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased revenue through effective customer service and inventory management.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Maintained regular client list and successfully handled walk-in customers.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Lead Spa Attendant

Miami Spa Management
10.2017 - 05.2018
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
  • Promptly responded to all requests for assistance.
  • Managed locker room inventory and supplies, replenishing as needed.

Indoor Cycling Front Desk Agent

VirtuRide
09.2016 - 10.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Assisted with marketing and promoting of classes and services.
  • Promoted fitness classes to boost gym attendance.
  • Set up and broke down equipment before and after classes.

Shift Leader

Dunkin Donuts & Baskin Robbins
06.2012 - 09.2016
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.

Education

Cosmetology -

Paul Mitchell The School
03-2016

GED -

Miami Dade College
Miami, FL
06-2012

Skills

  • Team leadership
  • Detail-orientated
  • Highly motivated self-starter
  • Quick learner
  • Appointment scheduling
  • Outstanding customer service
  • Innovative hairstyling techniques
  • Hair artistry professional

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hairstylist/Receptionist

Blo Blow Dry Bar
05.2018 - Current

Lead Spa Attendant

Miami Spa Management
10.2017 - 05.2018

Indoor Cycling Front Desk Agent

VirtuRide
09.2016 - 10.2017

Shift Leader

Dunkin Donuts & Baskin Robbins
06.2012 - 09.2016

Cosmetology -

Paul Mitchell The School

GED -

Miami Dade College

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Jessica Smith