Shivani Gantt
Folsom,CA
Summary
Dependable worker with good supply management, recordkeeping and schedule coordination skills. Respectful, punctual and hardworking. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Hairstylist/Receptionist
Maribou Salon
11.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Counted and documented opening and closing cash amounts daily.
Member Service Representative
Planet Fitness
01.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Trained new personnel regarding company operations, policies and services.
Veterinary Receptionist
Banfield Pet
01.2019 - 12.2020
- Entered data from pet records and office visits into computer system.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ran multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Supervisor
Nuyo Frozen Yogurt
11.2016 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Cosmetology License -
Federico Beauty Institute
Sacramento, CA2021
Associate of Arts - Psychology
Folsom Lake College
Folsom, CA2020
High School Diploma -
Vista Del Lago High School
Folsom, CA2017
Skills
- Customer and Client Relations
- Advanced Communication Skills
- Data Inputting
- Multi-Line Telephone Systems
- Time Management
- Spreadsheet Tracking
- Outstanding Client Retention
- Retail Inventory Management
- Health Code Compliance
- POS Terminal Operation
- Workflow Efficiency
- Priority Management
Timeline
Hairstylist/Receptionist
Maribou Salon
11.2022 - Current
Member Service Representative
Planet Fitness
01.2021 - 10.2021
Veterinary Receptionist
Banfield Pet
01.2019 - 12.2020
Supervisor
Nuyo Frozen Yogurt
11.2016 - 11.2018
Cosmetology License -
Federico Beauty Institute
Associate of Arts - Psychology
Folsom Lake College
High School Diploma -
Vista Del Lago High School