Jessica Smith
Myrtle Beach,SC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Magnolias. Proven ability to enhance guest engagement and satisfaction through personalized service. Experienced in cash handling and managing teams, consistently achieving high customer satisfaction ratings while maintaining a safe and organized environment.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Server/cashier
Magnolias
Myrtle Beach, SC
03.2022 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Representative
Gutter Guard Express
Conway, SC
03.2018 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Caregiver
Hospital At Home
Conway, SC
07.2017 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Manager
Big Dogs
North Myrtle Beach, SC
02.2010 - 10.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Carolina Forest High
Myrtle Beach, SCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Micros POs
Timeline
Server/cashier
Magnolias
03.2022 - 05.2025
Sales Representative
Gutter Guard Express
03.2018 - 10.2023
Caregiver
Hospital At Home
07.2017 - 08.2018
Manager
Big Dogs
02.2010 - 10.2013
High School Diploma -
Carolina Forest High