Jessica Smith
Forest Hill,United States
Summary
Dynamic professional with extensive experience at Aviall - Boeing, excelling in order processing and quality management. Proven ability to resolve customer issues and enhance service delivery. Skilled in SAP and Microsoft Office, with a strong focus on teamwork and problem-solving to achieve operational excellence. Recognized for maintaining high standards in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shipping Clerk/ Shipping Hazmat Analyst
Aviall - Boeing
Irving, United States
01.2015 - Current
- Processed customer orders in a timely and efficient manner
- Prepared a variety of documents, letters, and memorandum related to outgoing international and domestic shipments
- Maintained a high quality standard for all outbound orders
- Shipped high volume daily; followed all procedures and kept accurate records
- Placed inbound stock into locations and maintained daily quality standards and productivity goals
Customer Service Representative
Securus Technologies
Irving, United States
01.2017 - 12.2019
- Delivered quality customer service via phone, addressing inquiries and concerns promptly.
- Explained product options and associated charges clearly to enhance customer understanding.
- Facilitated communication between family members and incarcerated individuals through phone or video visitation.
- Secured incoming payments from families for incarcerated individuals efficiently.
- Navigated customer service systems and tools effectively while servicing clients.
- Processed service requests using internal software systems efficiently.
- Trained new staff on customer service protocols and company policies.
- Documented customer interactions accurately in the database system.
Emergency Dispatch Operator
ADT
Irving, United States
01.2016 - 12.2017
- Monitored home security systems for any kind of unusual activity like break-ins or fire alarms
- Contact the customer of any unusual activity verify all account information if the customer was unable to be reached I would notify the proper authorities such as police, medical or fire department
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information
- Enter, update, and retrieve information from teletype networks and computerized data systems
Store Associate
Walmart
Irving, United States
01.2010 - 12.2016
- Provided excellent customer service and problem-solving skills to help meet customer needs and maintain company standards
- Resolved a wide range of problems, including missing merchandise, delivery cancellations, etc.
- Prepared special customer orders for large parties and groups
- Maintained all health and food safety standards and guidelines
Tax Analyst
Jackson Hewitt
Dallas, United States
01.2006 - 12.2016
- Prepared tax returns and calculated estimated tax payments for clients
- Contacted clients via email, phone, and regular mail to request documentation and information needed to prepare tax returns for their case
- Printed out payments and answered any compensation questions clients had about their returns, or IRS processes
Customer Service Representative
Aegis
Irving, United States
01.2009 - 12.2010
- Placed outbound calls to customers to provide information and enroll them in a selected health insurance
- Assisted new customers with evaluating various plans to help them select the appropriate type of coverage to meet their individual needs
- Represented the insurance company by answering and documenting all incoming contacts to determine their nature, and respond to complex questions about plans, coverage, and rates
- Received the Total Quality Customer Service Professional Award
Customer Service/ Sales Representative
Silver Leaf Resort
Irving, United States
01.2004 - 12.2009
- Assisted guests with reservations and inquiries at Silver Leaf Resort.
- Provided information on resort amenities and local attractions to enhance guest experience.
- Processed guest check-ins and check-outs efficiently at Silver Leaf Resort.
- Addressed customer complaints promptly and professionally to ensure satisfaction.
- Maintained accurate records of guest interactions and transactions in the system.
- Collaborated with team members to improve service delivery standards at the resort.
- Educated guests on promotional packages and upsell services effectively.
- Actively participated in training sessions to refine customer service skills consistently.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Processed orders, forms, applications, and requests.
Education
High School Diploma -
WW Samuel High School
Dallas, Texas, United States01.1997
Skills
- Customer Support/Service
- Problem Solving Skills
- Sales Support
- Microsoft Office
- SAP
- Radio Frequency
- Time Management
- Team Building
- Sales
- Tax Accounting
- Documentation
- Resolve Customer Issues
- Tax Returns
- Tax Planning
- Fire Alarm
- Ambulance Services
- Home Security System
- Security Equipment
- Firefighting
- Emergency Services
- Security Monitoring
- Customer Service Systems
- Customer Service Tools
- Health Insurance
- Insurance
- Food Safety
- Health Maintenance
- Safety/Work Safety
- Hazardous Materials/Substances
- Analysis Skills
- Order Processing
- Quality Metrics
- Quality Management
- Microsoft Excel
- Microsoft Outlook
- Training/Teaching
- IBM Product Family
- Microsoft PowerPoint
- Microsoft Word
- Apple Macs
- Procedure Implementation
Certification
Total Quality Customer Service Professional Award
Awards
- Top 10 of my graduating class.
- Received volleyball scholarship.
Languages
English, Intermediate
Work Authorization
United States
Timeline
Customer Service Representative
Securus Technologies
01.2017 - 12.2019
Emergency Dispatch Operator
ADT
01.2016 - 12.2017
Shipping Clerk/ Shipping Hazmat Analyst
Aviall - Boeing
01.2015 - Current
Store Associate
Walmart
01.2010 - 12.2016
Customer Service Representative
Aegis
01.2009 - 12.2010
Tax Analyst
Jackson Hewitt
01.2006 - 12.2016
Customer Service/ Sales Representative
Silver Leaf Resort
01.2004 - 12.2009
High School Diploma -
WW Samuel High School