Jessica Smith
Brainerd,MN
Summary
I have worked at the Credit Union for over 20 years. I have worked with consumer, home equity and selling loans to secondary market. I have implemented the indirect lending program, which has grown over $12million. I am currently working on a credit card program for the credit union. I also do collections for the credit union. I assist the President with various reports.
Overview
20
20
years of professional experience
Work History
VP of Lending
Crow Wing Power Credit Union
Brainerd, MN
01.2020 - Current
- Support quarterly Call Report preparation through data collection, review, and reconciliation
- Assist in preparing board reports by gathering, organizing, and verifying loan data
- Review, underwrite, and finalize consumer loan files
- Review, underwrite, and finalize home equity files
- Implemented In-direct lending program (grown to $12million)
- Collections
- Implementing a new credit card program to the credit union
- Supervise loan department staff to ensure accuracy, compliance, and ensure adherence to credit union policies and regulatory requirements
- Provide ongoing coaching to lending staff to ensure adherence to policies and regulatory standards
Online Shopper
Fleet Farm
Brainerd
05.2019 - Current
- Online/ in store fulfillment
- Ship to home
- Help in other departments
- Assist customers
Loan Manager
Crow Wing Power Credit Union
Brainerd, MN
09.2016 - Current
- Review, underwrite, and finalize consumer loan files
- Review, underwrite, and finalize home equity files
- Collections
- Supervise member service representatives and provide coaching, guidance
- Manage daily tasks for MSR's including training and approvals
- Provided exceptional customer service to improve member satisfaction and retention
- Assisted members with account inquiries, transactions, and loan applications efficiently.
- Establish new deposit accounts including checking, savings, and specialty products
Member Service Representative
Crow Wing Power Credit Union
Brainerd, MN
12.2005 - Current
- Provided exceptional customer service to improve member satisfaction and retention.
- Assisted members with account inquiries, transactions, and loan applications efficiently.
- Establish new deposit accounts including checking, savings, and specialty products
- Review, underwrite, and finalize consumer loan files
- Review, underwrite, and finalize home equity loan files
- Collections
Education
Trailblazers
Associate of Science - Medical Secretary
Central Lakes College
Brainerd MN05-1998
Skills
- Team management
- Credit analysis
- Loan origination
- Organization skills
- Customer service
- Problem solving
Timeline
VP of Lending
Crow Wing Power Credit Union
01.2020 - Current
Online Shopper
Fleet Farm
05.2019 - Current
Loan Manager
Crow Wing Power Credit Union
09.2016 - Current
Member Service Representative
Crow Wing Power Credit Union
12.2005 - Current
Trailblazers
Associate of Science - Medical Secretary
Central Lakes College