Jessica Smith
Phoenix,AZ
Summary
Dynamic and dependable healthcare professional with a positive attitude skilled in patient care, team work, and problem solving. Committed to delivering high-quality service while adapting to the needs of all patients.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Planned Parenthood
01.2026 - Current
- Supported medical staff during examinations and procedures, enhancing workflow efficiency.
- Prepared examination rooms by sanitizing equipment and restocking supplies for optimal readiness.
- Managed appointment scheduling and reminders, improving patient attendance rates.
- Assisted in patient intake and registration processes, ensuring accurate information collection.
- Collected and documented patient medical information such as blood pressure and weight.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Center
03.2021 - Current
- Administered hemodialysis treatments, ensuring patient comfort and safety throughout procedures.
- Monitored vital signs, adjusting treatment plans based on real-time patient responses.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Trained and mentored junior technicians on operational protocols and best practices.
- Conducted equipment maintenance checks, ensuring optimal functionality for all dialysis machines.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Certified Nursing Assistant
Menomonee Falls Health Service
10.2018 - 02.2020
- Monitored patients' vital signs and reported changes to nursing team for timely intervention.
- Assisted nursing staff with medical procedures, ensuring adherence to safety protocols and standards.
- Provided compassionate patient care and support in daily activities to enhance quality of life.
- Trained new staff on patient care techniques and facility policies, fostering a collaborative environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Certified Nursing Assistant
Quality Healthcare Options
Milwaukee, WI05-2012
Medical Assistant -
Sanford–Brown College
Milwaukee, WI05-2010
High School Diploma -
Learning Enterprise High School
Milwaukee, WI05-1999
Skills
- Direct patient care
- HIPAA compliance
- Customer service
- Critical thinking
- Patient assessment
- Adaptable to change
- reliable
- team player
- Active listening
Timeline
Medical Assistant
Planned Parenthood
01.2026 - Current
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Center
03.2021 - Current
Certified Nursing Assistant
Menomonee Falls Health Service
10.2018 - 02.2020
Certified Nursing Assistant
Quality Healthcare Options
Medical Assistant -
Sanford–Brown College
High School Diploma -
Learning Enterprise High School