Jessica Smith

Primary Responsibilities

• Provide short-term, non-medical counseling to military-connected children and adolescents individually and in group settings.
• Support students experiencing challenges related to deployment, reintegration, relocation/PCS moves, family separation, transitions, grief and loss, peer relationships, stress, and adjustment.
• Help children develop healthy coping skills, emotional regulation, communication skills, resilience, problem-solving skills, and conflict-resolution strategies.
• Facilitate educational and skill-building groups, classroom activities, presentations, and workshops appropriate to students’ developmental levels.
• Provide support and consultation to parents, caregivers, teachers, administrators, and other school personnel regarding the needs of military-connected students.
• Maintain a visible and approachable presence within the school while developing positive relationships with students, families, faculty, and staff.
• Participate in school and military-community activities when appropriate to increase awareness of available MFLC support.
• Collaborate with school counselors, social workers, psychologists, administrators, and other professionals while remaining within the MFLC program’s non-medical scope of practice.
• Identify situations that require services beyond the MFLC scope and assist with appropriate referrals or connections to additional resources.
• Follow established procedures regarding child safety, abuse or neglect, threats of harm, domestic violence, and other mandated reporting or duty-to-warn situations.
• Maintain confidentiality in accordance with MFLC program requirements, applicable laws, ethical standards, and established exceptions to confidentiality.
• Complete required program documentation, activity tracking, reporting, training, and administrative responsibilities.
• Maintain professional licensure, continuing education, background-clearance requirements, and all other qualifications required by the MFLC program and employer

• Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
• Delivered counseling services to families and couples dealing with familial issues.
• Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
• Conducted thorough assessments to accurately diagnose mental health conditions and inform appropriate interventions.
• Maintained detailed documentation of client progress, aiding in the ongoing evaluation and adjustment of treatment approaches.
• Provided crisis intervention services during emergency situations, ensuring the safety and well-being of clients at risk.
• Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
• Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
• Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
• Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
• Maintained positive office environment using active listening and prompt problem solving.