Jessica E Smith
Lexington,NC
Summary
Strategic healthcare and optical leader with expertise in team management, staff training, and patient operations. Skilled in optimizing workflows, enhancing patient satisfaction, and streamlining insurance and billing processes. Strong background in optical sales and operational management, dedicated to improving clinic performance and cultivating high-performing teams.
Overview
2027
2027
years of professional experience
Work History
LEAD OPTICAL SUPPORT / EYECARE SALES CONSULTANT
Essilor Luxottica
High Point, NC
03.2024 - Current
- Served as key resource for optical operations, enhancing team development and streamlining workflow.
- Train and mentor optical staff on best practices, patient engagement, product knowledge, frame selection, and optical processes.
- Provide leadership and guidance on adjustments, repairs, exchanges, returns, and troubleshooting patient concerns.
- Supported purchasing decisions and managed inventory to maintain product availability and optimize operations.
- Partner with clinical and administrative teams to create a seamless patient experience and improve overall department performance.
- Assisted in onboarding new team members and fostering consistency in optical operations.
PATIENT CARE COORDINATOR
Essilor Luxottica/The EyeCare Group
High Point, NC
01.2017 - 01.2024
- Coordinated provider schedules and patient appointments while managing tasks, medical records, and interdepartmental communication to enhance patient flow.
- Managed daily front-office and administrative operations while supporting physicians and clinical teams.
- Trained and onboarded new employees, ensuring successful integration into clinic workflows and patient care standards.
- Oversaw insurance verification, claims submission, and prior authorizations while providing billing support and managing statements, refunds, and collections to ensure accurate financial processes.
- Provided support to staff by addressing patient concerns, enhancing workflows, and ensuring operational efficiency.
- Developed strong relationships with patients and team members while consistently delivering high-quality customer service.
- Contributed to clinic performance by organizing processes and supporting staff, leading to improved service delivery and patient satisfaction.
PATIENT SERVICE REPRESENTATIVE
Digby Eye Associates
07.2016 - 11.2016
- Managed front-office operations for patient registration, scheduling, insurance verification, referrals, and financial collections to streamline patient flow.
- Maintained accurate patient records and ensured smooth daily operations, contributing to overall clinic efficiency.
- Supported clinic efficiency by maintaining accurate patient records and ensuring smooth daily operations.
- Delivered exceptional patient service while prioritizing tasks in fast-paced environment to enhance patient satisfaction.
KEY HOLDER
Dollar General
03.2016 - 07.2016
- Led daily store operations and supervised team members during management absence to ensure continuity and service quality.
- Created schedules and assigned responsibilities, supporting employee performance to enhance operational effectiveness.
- Created schedules, assigned responsibilities, and supported employee performance to ensure operational success.
- Trained team members on customer service standards, cash handling, and store procedures.
- Maintained safe, organized, customer-focused environment, contributing to achievement of business objectives.
MEDICAL ASSISTANT & C-ARM TECH
Cornerstone Neurology / Cornerstone Healthcare
03.2015 - 07.2016
- Assisted physicians with clinical and administrative tasks to streamline operations.
- Operated radiology equipment during epidural steroid injections and lumbar punctures while maintaining safety and accuracy standards.
- Coordinated patient care activities and collaborated with multidisciplinary healthcare teams to improve patient outcomes.
- Coordinated patient care and collaborated with multidisciplinary healthcare teams to enhance patient outcomes.
- Led workflow coordination, advocated for patients, and provided operational support to optimize service delivery.
Sleep Study Coordinator Responsibilities
- Coordinated communication among physicians, specialists, insurance providers, and patients to facilitate seamless care.
- Managed authorizations, scheduling, and financial counseling, enhancing patient understanding of processes.
- Prepared patients for upcoming procedures and studies through proactive communication and diligent follow-up.
PATIENT SERVICE ADVOCATE / CLERICAL FLOATER
Cornerstone Healthcare
01.2010 - 01.2013
- Managed scheduling, insurance verification, patient registration, collections, and medical records.
- Utilized electronic medical record systems and business applications to support clinic operations.
- Provided operational support across multiple departments while maintaining continuity of patient care and administrative functions.
- Assisted leadership teams by adapting quickly to changing staffing and workflow needs.
- Earned a reputation for flexibility, reliability, and strong teamwork across various departments.
REGISTERED PHARMACY TECHNICIAN
Private-Owned Pharmacy
01.2010 - 01.2013
- Processed prescriptions accurately to enhance pharmacy operations and educate patients on medication use.
- Collaborated with pharmacists and healthcare providers to deliver quality patient service and coordinate care.
- Ensured compliance with medication handling and documentation standards to maintain safety and regulatory adherence.
CERTIFIED NURSING ASSISTANT
Mountain Vista Health Park
01.2010 - 01.2013
- Delivered compassionate direct patient care, enhancing residents' quality of life through personalized support.
- Assisted patients with daily living activities, ensuring comfort and safety during feeding, monitoring vital signs, and providing personal care.
- Collaborated with interdisciplinary teams to address patient needs, ensuring comprehensive care and timely interventions.
Education
Pharmacology Studies
Davidson County Community College
01-2001
High School Diploma - undefined
South Davidson High School
01-1999
Certified Nursing Assistant (CNA) - undefined
Randolph Community College
01-1997
Skills
- Optical Sales & Product Knowledge
- Patient Experience Excellence
- Training & Onboarding
- Team Leadership & Staff Development
- Clinic & Operational Management
- Workflow Optimization
- Scheduling & Staffing Coordination
- Insurance & Billing Management
- Revenue Cycle Support
- Optical Product Training
- Cross-Functional Team Collaboration
- Patient Engagement Strategies
- Optical Inventory Control
- Customer Service Leadership
- Conflict Resolution
- Healthcare operations experience
- Staff training and onboarding
- Optical sales background
- Team leadership
- Insurance verification expertise
- EHR and patient management
- Professionalism and accountability
Timeline
LEAD OPTICAL SUPPORT / EYECARE SALES CONSULTANT
Essilor Luxottica
03.2024 - Current
PATIENT CARE COORDINATOR
Essilor Luxottica/The EyeCare Group
01.2017 - 01.2024
PATIENT SERVICE REPRESENTATIVE
Digby Eye Associates
07.2016 - 11.2016
KEY HOLDER
Dollar General
03.2016 - 07.2016
MEDICAL ASSISTANT & C-ARM TECH
Cornerstone Neurology / Cornerstone Healthcare
03.2015 - 07.2016
PATIENT SERVICE ADVOCATE / CLERICAL FLOATER
Cornerstone Healthcare
01.2010 - 01.2013
REGISTERED PHARMACY TECHNICIAN
Private-Owned Pharmacy
01.2010 - 01.2013
CERTIFIED NURSING ASSISTANT
Mountain Vista Health Park
01.2010 - 01.2013
Certified Nursing Assistant (CNA) - undefined
Randolph Community College
High School Diploma - undefined
South Davidson High School
Sleep Study Coordinator Responsibilities
Pharmacology Studies
Davidson County Community College