Saul Flores
Modesto,CA
Summary
Proactive Service Representative focused on enhancing customer satisfaction and loyalty through effective support. Recognized for exceptional service delivery and teamwork. Demonstrates strong multitasking abilities and adaptability to new needs and policies. Committed to contributing to organizational success while expanding skills.
Overview
21
21
years of professional experience
Work History
Optical/Sales/Stocking
Costco
San Jose, Ca
05.2016 - 04.2024
- Stocking and merchandising the store. Ordering online high ticket items for direct home delivery i.e. home appliances, high value jewelry and furniture for customer in store. Provided customer service in Optical by accepting and inputting optical prescriptions into the optical system.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Chef/Event planer/Trainer/Merchandizing
William Somoma
San Mateo, CA
10.2010 - 05.2016
- Developed and executed in-store weekend and monthly cookbook cooking classes, enhancing customer engagement and culinary skills. Assisting merchandising/visuals per William Soma corporate launches. Cooking, prepping, executing food in safe timely manner for samplings. Assisted customers with product selection and inquiries..
- Developed and implemented training programs to enhance employee skills and product knowledge.
- Facilitated workshops on customer service excellence and effective communication techniques.
- Assessed training needs through performance evaluations and employee feedback.
Counter Manager/ Nars cosmetics
Neiman Marcus
San Francisco, Ca
10.2003 - 03.2008
- Counter Manager, Merchandising cosmetic counter. Managed a staff of two employees. Planning four makeup events a year for product launches, booking the event, coordinating merchandising each cosmetic event, meeting and exceeding counter goals/event goals. Training and cross-training employees, freelance makeup artist, and event artist on Nars culture and products.
- Trained and mentored staff on product offerings and sales techniques to enhance performance.
- Developed promotional strategies to increase merchandise visibility and drive sales growth.
Education
Bachelor of Arts (B.A.) - English
University at California Berkeley
Berkelley, Ca12.2004
Skills
- Inventory Control
- Product Sales
- Insurance Knowledge
- Healthcare Knowledge
- Data Management
- Sales Training
- Multitasking
- Point of sale
- Training and development
- Computer Skills
- Strong leadership
- Optical Product Knowledge
- Optical Sales
- Team Coordination
- Customer Service
Timeline
Optical/Sales/Stocking
Costco
05.2016 - 04.2024
Chef/Event planer/Trainer/Merchandizing
William Somoma
10.2010 - 05.2016
Counter Manager/ Nars cosmetics
Neiman Marcus
10.2003 - 03.2008
Bachelor of Arts (B.A.) - English
University at California Berkeley