Carlos Reyes
San Antonio,TX
Summary
Driven by a proven track record in enhancing customer satisfaction and sales metrics, I leveraged my expertise in inventory control and relationship building at Ross Stores. My approach, blending persuasive sales techniques with meticulous merchandise management, significantly contributed to store performance, underscoring my ability to meet and exceed employer expectations in fast-paced retail environments.
Overview
2
2
years of professional experience
Work History
Sales Associate/Stocking
Ross Stores
02.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Warehouse Worker/Distribution
Dollar General Distribution Center
12.2022 - 01.2024
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean, orderly work environment free of hazards.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
Lanier County High School
San Antonio, TX01.2001
Skills
- Product Sales
- Sales Development
- Contract Preparation
- Customer Needs Assessment
- Inventory Control
- Order Processing
- Relationship Building
- Dispute Mediation
- Merchandising knowledge
- Outgoing Personality
- Cleaning techniques
- Display Setup
- Flexible Schedule
- Excellent people skills
- Reliable and punctual
- Problem-solving skills
- Strategic Planning
- Sales Strategies
- Dining area maintenance
- Guest Relations
- Store Opening and Closing
- Inventory Tracking
- Relationship selling
- Merchandise Display
- Customer Service
- Sales expertise
- Point of sale operation
- Shipment Processing
- Stocking and Receiving
- Fitting room maintenance
- Product Recommendations
- Merchandising understanding
- Persuasion techniques
- Self-Checkout Assistance
Timeline
Sales Associate/Stocking
Ross Stores
02.2024 - Current
Warehouse Worker/Distribution
Dollar General Distribution Center
12.2022 - 01.2024
Lanier County High School