Jessica Soley
Fenton,MI
Summary
Seeking a Customer Service Agent position at The Hanover Insurance Group that will allow for career advancement through utilization of information gathering and deductive reasoning skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
The Hanover Insurance Group
03.2023 - Current
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Managed high-volume inbound and outbound calls to address customer inquiries.
- Collaborated with colleagues from other departments in order to resolve customer complaints effectively.
- Attended training and educational seminars to enhance knowledge and credentials.
- Researched underwriting guidelines to ensure policy accuracy.
Office Sales Representative
Brad Charles State Farm
10.2021 - 03.2023
- Provided customers with product information to assist in their purchasing decisions.
- Maintained up-to-date knowledge of all products available through the company.
- Managed customer complaints professionally and courteously.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Hospice Massage Therapist
The Care Team
02.2020 - 09.2021
- Developed individualized treatment plans based on client assessments and preferences.
- Participated in professional development opportunities to stay current with massage therapy trends and techniques.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
Education
Michigan Insurance Producer License - Casualty and Property Insurance
01.2021
Massage Therapist -
Flint School of Therapeutic Massage
01.2013
Certified Nursing Assistant -
Baker College
01.2011
Medical Assistant -
GASC Skill Center
01.2008
Skills
- Rapid Skill Acquisition
- Service-Oriented Mindset
- Expert Problem Analysis
- Effective Communication
- Collaborative Team Developer
- Meticulous Attention
- Typing speed
- Phone etiquette
- Escalation management
- Inbound customer service
Skillareas
- Fast learning
- Customer friendly
- Problem solving
- Communication skills
- Team builder
- Attention to detail
Timeline
Customer Service Agent
The Hanover Insurance Group
03.2023 - Current
Office Sales Representative
Brad Charles State Farm
10.2021 - 03.2023
Hospice Massage Therapist
The Care Team
02.2020 - 09.2021
Michigan Insurance Producer License - Casualty and Property Insurance
Massage Therapist -
Flint School of Therapeutic Massage
Certified Nursing Assistant -
Baker College
Medical Assistant -
GASC Skill Center
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