JESSICA SOLIS
Lakeland,FL
Summary
Consistently delivered exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction. Utilized pivot tables and VLOOKUP functions, formulas to enhance reporting capabilities. Developed comprehensive reports using Excel to support strategic decision-making. Utilized SharePoint to manage, upload, and maintain documents. Handled and supported quotes, ensuring timely processing. Ensured accurate documentation and processing of policy applications to minimize errors and enhance operational efficiency. Detail-oriented insurance agent with extensive experience in the health insurance sector, skilled at educating clients on product features and benefits.
Overview
20
20
years of professional experience
Work History
Health Insurance Sales Agent
Ambetter
Remote, FL
08.2025 - 01.2026
- Ensured accurate documentation and processing of policy applications to minimize errors and enhance operational efficiency.
- Educated clients on various health insurance products, ensuring they made informed decisions tailored to their needs.
- Achieved and exceeded monthly sales targets consistently through effective negotiation and closing techniques.
Licensed Insurance Agent/Customer Service Representative
Enhance Health
Sunrise, FL
07.2022 - 03.2025
- Utilized pivot tables and VLOOKUP functions, formulas to enhance reporting capabilities.
- Developed comprehensive reports using Excel to support strategic decision-making.
- Developed and maintained strong relationships with clients, fostering trust and loyalty to drive repeat business.
- Utilized CRM software to manage client information and track interactions, ensuring accurate and timely follow-ups.
- Educated clients on various insurance products and services, tailoring recommendations to meet individual needs and preferences.
Customer Service Representative/Sales
Ituran USA
Fort Lauderdale, FL
09.2018 - 04.2020
- Executed advanced Excel functions, including VLOOKUP and pivot tables and Formulas to analyze and present data effectively.
- Handled and supported quotes, ensuring timely processing
- Analyzed large data sets to extract actionable insights, resulting in informed decision-making and strategic planning.
- Created visually compelling dashboards in Excel to provide stakeholders with real-time data visibility.
- Consistently delivered exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction.
- Resolved customer complaints and feedback through active listening and problem-solving skills, fostering long-term relationships.
- Identified and communicated customer needs and trends to management, facilitating the development of new product offerings.
- Worked on SharePoint for document management and team collaboration.
Customer Service
Custom Services
Fort Lauderdale, FL
11.2017 - 01.2018
- Provided exceptional customer support through various channels, resolving inquiries and issues efficiently.
- Trained new team members on customer service protocols and best practices, fostering a knowledgeable workforce.
- Conducted regular follow-ups with customers to ensure satisfaction and encourage repeat business.
Photographer/Manager/Lead Sales
Digi Photoglobal
Miami, FL
- 12.2015
- Developed and executed innovative marketing strategies to increase brand visibility and drive sales growth.
- Utilized SharePoint to manage, upload, and maintain documents
- Handled and supported quotes, ensuring timely processing
- Managed a diverse team of photographers and sales associates, fostering a collaborative environment to achieve targets.
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
Shift Manager
Koca Laundrymat
Albany, NY
04.2007 - 08.2013
- Oversaw daily operations of the shift, ensuring adherence to company policies and procedures to maintain a high level of efficiency.
- Coordinated team schedules and managed labor costs, optimizing staff resources to meet operational demands.
Housekeeper
Johnny Cleaners
Loíza, PR
03.2012 - 06.2012
- Utilized industry-standard cleaning products and equipment to achieve optimal results while adhering to safety protocols.
Lead Sales/Customer Service Representative
Kirby Vacuums
Latham, NY
04.2006 - 12.2008
- Analyzed customer feedback and sales data to identify areas for improvement, implementing changes that boosted efficiency.
- Monitored team performance metrics and provided constructive feedback to ensure achievement of sales goals.
Education
High School Diploma - General Studies
Averill Park High School
01-1998
Skills
- CRM Proficiency
- Team Leadership
- Negotiations Skills
- Sales Strategy
- Sales Strategy
- Problem Solving
- Relationship Building
- Adaptability
- Customer Satisfaction
- Communication Skills
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Health Insurance Sales Agent
Ambetter
08.2025 - 01.2026
Licensed Insurance Agent/Customer Service Representative
Enhance Health
07.2022 - 03.2025
Customer Service Representative/Sales
Ituran USA
09.2018 - 04.2020
Customer Service
Custom Services
11.2017 - 01.2018
Housekeeper
Johnny Cleaners
03.2012 - 06.2012
Shift Manager
Koca Laundrymat
04.2007 - 08.2013
Lead Sales/Customer Service Representative
Kirby Vacuums
04.2006 - 12.2008
Photographer/Manager/Lead Sales
Digi Photoglobal
- 12.2015
High School Diploma - General Studies
Averill Park High School