Jessica Soo
Los Alamitos,CA
Summary
Customer-savvy baker accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
19
19
years of professional experience
Work History
Baker
Butter+Cream Bakery
02.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Shop Manager
Moonwood Coffee
11.2017 - 02.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Field Merchandiser
Le Grand Marketing
03.2015 - 08.2021
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Trained cake decorators and bakers in various grocery stores.
- Baked and decorated in fast-paced environments for store grand openings and management walk throughs.
Bakery Manager
Ralphs Grocery
11.2004 - 03.2015
- Organized and detail-oriented with a strong work ethic.
- Baked and decorated cakes to fill displays daily.
- Schedule writing and monthly inventory.
Education
High School Diploma -
Western High School
Anaheim, CA06.2003
Skills
- Cake Decorating
- Customer Service
- Professionalism
- Continuous Improvement
- Self Motivation
- Reliability
- Team Player
- Quality Control
Timeline
Baker
Butter+Cream Bakery
02.2024 - Current
Shop Manager
Moonwood Coffee
11.2017 - 02.2024
Field Merchandiser
Le Grand Marketing
03.2015 - 08.2021
Bakery Manager
Ralphs Grocery
11.2004 - 03.2015
High School Diploma -
Western High School
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