Madisen Maurer
Sioux Falls,SD
Summary
Dynamic and detail-oriented baker with extensive experience at Walmart, excelling in cake decoration and food safety. Proven ability to enhance customer satisfaction through creative designs and exceptional service. Skilled in inventory management and team collaboration, consistently producing high-quality baked goods while maintaining cleanliness and adhering to safety standards.
Overview
4
4
years of professional experience
Work History
Baker
Walmart
Sioux Falls, SD
11.2024 - Current
- Prepared various baked goods, ensuring quality and consistency in flavor and appearance.
- Operated commercial kitchen equipment, adhering to safety and sanitation standards.
- Collaborated with team members to optimize production schedules and workflow efficiency.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Implemented quality control measures to maintain high standards of products produced.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Cake Decorator
Walmart
Vermillion, SD
07.2023 - 11.2024
- Designed and decorated custom cakes according to client specifications and themes.
- Collaborated with team members to streamline decoration processes and improve efficiency.
- Ensured consistent quality of cake decorations through detailed inspections and adjustments.
- Trained new staff on decorating techniques and best practices for optimal results.
- Developed creative solutions for unique cake designs, enhancing customer satisfaction.
- Managed inventory of decoration supplies, ensuring availability for timely order fulfillment.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Cashier
Flyboy Donuts
Sioux Falls, SD
10.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash and credit transactions, ensuring accuracy in register balances.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Upsold promotional items, contributing to overall sales goals and customer satisfaction.
- Resolved customer complaints promptly, enhancing service quality and retention rates.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Food Ambassador
Avera
Sioux Falls, SD
12.2021 - 10.2022
- Collaborated with staff to ensure adherence to food safety standards.
- Adapted quickly to changing environments and operational priorities during busy periods.
- Assisted customers with dietary restrictions, offering tailored suggestions and ensuring a positive experience.
- Trained new Food Ambassadors in company policies and procedures, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and food knowledge.
- Maintained clean, organized and professional work environment.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SDSkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Cleanliness standards
- Attention to detail
- Oven operation
- Adaptive and creative
- Time management
- Management
- Bread making
- Product presentation
- Opening and closing duties
- Basic math
- Waste reduction
- Kitchen equipment operation
- Cake decorating
- Stock rotation
- Allergen awareness
- Multitasking and organization
- Team collaboration
- Hand-eye coordination
- Physical stamina
- Inventory management
- Decorating skills
- Display case arrangement
- Professional telephone manner
- Solid problem solver
- Cake personalization
- Clear communication
- Critical thinking
- Active learning
- Order taking
- Decision-making
- Cake and pastry decoration
- Task prioritization
Timeline
Baker
Walmart
11.2024 - Current
Cake Decorator
Walmart
07.2023 - 11.2024
Cashier
Flyboy Donuts
10.2022 - 03.2023
Food Ambassador
Avera
12.2021 - 10.2022
High School Diploma -
Roosevelt High School