Jessica Sorrell
Newport News,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Over 10 years of experience. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loctician
Self
08.2021 - Current
- Styled locs, twist and extensions for up to 3 clients per day.
- Created beautiful braiding styles to accentuate client faces.
- Supported and kept in touch with clients to accomplish 80% repeat clientele.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
Marine Science Technician
United States Coast Gaurd
03.2010 - 08.2021
- Inspected Foreign and Domestic Vessels to ensure compliance with dometic and international regulations.
- Conducted safety analysis and inspection of Explosive shipments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Churchland High School
Portsmouth, VASkills
- Industry Networking
- Natural Hair Care
- Advanced Communication Skills
- Sales Expertise
- Networking Expertise
- Social Media Platforms
- Services Marketing
- Outstanding Customer Service
Accomplishments
- COAST GUARD ACHIEVEMENT MEDAL WITH A GOLD STAR
IN LIEU OF A SECOND - COAST GUARD UNIT
COMMENDATION RIBBON - COAST GUARD MERITORIOUS
UNIT COMMENDATION RIBBON - COAST GUARD MERITORIOUS TEAM COMMENDATION RIBBON
- NATIONAL DEFENSE SERVICE
MEDAL WITH A BRONZE STAR IN LIEU OF A SECOND - COAST GUARD SPECIAL OPERATIONS SERVICE RIBBON WITH
A BRONZE STAR IN LIEU OF A SECOND - THIRD COAST GUARD GOOD CONDUCT MEDAL FOR PERIOD ENDING ON
2019 03 22
Military Awards
Certification
Certifications and Trainings
- INCIDENT COMMAND SYSTEM OCT 2020
- LEADERSHIP & MANAGEMENT SCHOOL JUN
2019 - SEXUAL ASSAULT PREVENTION AND RESPONSE
VICTIM ADVOCATE 2018 - INCIDENT COMMAND SYSTEM 346/7/8 MAR 2018
- INCIDENT COMMAND SYSTEM 300FEB 2017
- EXPLOSIVE HANDLING SUPERVISOR APR 2016
- CONTAINER INSPECTION JUL 2015
- RADIATION DETECTION LEVEL 2 OPERATOR MAY 2015; INCIDENT
COMMAND SYSTEM 300MAR 2015 - MARINE SCIENCE TECHNICIAN 2013
Timeline
Loctician
Self
08.2021 - Current
Marine Science Technician
United States Coast Gaurd
03.2010 - 08.2021
High School Diploma -
Churchland High School