Jessica Soung
Spokane,WA
Summary
Highly organized and hard-working with years of customer service Inside Sales Representative dedicated to customer base expansion and occupancy growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales
Axis Residential LLC
03.2023 - Current
- Present potential prospects with product information, features, and benefits
- Establish and meet sales goals and objectives set by leadership
- Build meaningful relationships with prospects to foster trust and loyalty
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating on-site staff.
- Scheduled prospect visits in assigned territories.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Used CRM to track sales data and statuses for over 10 properties.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Created and maintained database of current and potential prospects.
Leasing Agent - CALP Certified
Douglass Properties
08.2021 - 03.2023
- Oversaw day to day operational responsibilities of property, to include financial, marketing, customer service of 405 duplexes.
- Toured property with prospective tenants and provide wealth of information in regards to its key features
- Continuously monitored building, grounds, and surrounding areas to ensure that community is safe, clean, and attractive
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Provided exceptional customer service and communication to residents and prospects in order to maximize customer satisfaction, renewals, revenue, reputation, and profitability.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Used Yardi and On-Site to keep record of financial transactions and rental applications.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Collected monthly rent payments and other fees for 405 duplex homes, always properly recording, and processing money.
- Notarized leases longer than 12 months.
- Followed up on leads for potential residents.
- Built rapport with current tenants to give them personalized service.
- Prepared lease and renewal documents.
- Volunteered in community outreach programs.
- Provided best customer service to residents for resident retention.
- Achieved revenue and occupancy goals.
- Maintained social media account.
- Advertised vacancies on multiple online platforms.
- Conducted community events.
Realtor/Sales Associate
HomeSmart Seattle
09.2020 - 03.2021
- Maintained knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
- Prepared documents such as representation contracts and purchase and sale agreements.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Advised and informed prospective clients on current market activities and conditions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and maintained connections with clients to encourage repeat business and referrals.
- Pre-screened and qualified all potential buyers.
- Accompanied buyers during visits to and inspections of property, and advise them on suitability and value of property they are visiting.
- Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreement are met before closing dates.
Realtor/Sales Associate
Century 21 WP and Associates
01.2018 - 09.2020
- Prepared documents such as representation contracts and purchase agreements.
- Coordinated appointments to show homes to prospective buyers
- Developed networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Maintained knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs
Education
AAS - Accounting
Shoreline Community College
Shoreline, WA12.2023
Skills
- Microsoft Office
- Marketing
- Property Management
- Leasing
- Fair Housing Regulations and local laws
- Negotiation
- 10 key typing
- Typing - 60 WPM
- CRM Proficiency: Yardi, RentCafe, Knock, On-Site
- Event Planning
- Sales
- Time management
- Sales pipeline development
- Customer Relations
- Customer Service
- Lead Generation
Certification
- Certified Notary Public, 06/01/22, 01/01/26
- Licensed WA State Real Estate Agent, 03/01/16, Present
- Certified Apartment Leasing Professional, 08/01/22, Present
- Certificate of Completion Tax Preparer, 03/01/22, Present
- Certificate of Completion in Accounting Clerk, 12/01/21, Present
- Certificate of Completion in Accounts payable/receivable Clerk, 12/01/21, Present
- Certificate of Completion in Supply Chain Relations and Logistics, 03/01/22, Present
Timeline
Inside Sales
Axis Residential LLC
03.2023 - Current
Leasing Agent - CALP Certified
Douglass Properties
08.2021 - 03.2023
Realtor/Sales Associate
HomeSmart Seattle
09.2020 - 03.2021
Realtor/Sales Associate
Century 21 WP and Associates
01.2018 - 09.2020
AAS - Accounting
Shoreline Community College
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