Jessica Sox
Indianapolis,IN
Summary
Compassionate and detail-oriented professional with over 5 years of experience in case management and client care advocacy, combined with 4 years of office management in healthcare settings, and 3 years of clerical assistant experience. Proven ability to coordinate client services, manage healthcare office operations, and maintain accurate documentation. Adept at fostering positive relationships with clients, staff, and multidisciplinary teams to ensure the highest quality of care and administrative efficiency.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Case manager
Avenues Recovery
Indianapolis, Indiana
04.2024 - Current
- Managed caseloads of up to 40 clients, ensuring personalized care plans and timely coordination of services.
- Conducted client assessments, developed service plans, and advocated for resources to support health, housing, and social needs.
- Liaised with healthcare providers, insurance companies, and community services to facilitate comprehensive care.
- Maintained accurate and confidential case notes in compliance with HIPAA and agency protocols.
- Provided crisis intervention, counseling, and referral services for diverse populations.
Office Manager
Iu health
Indianapolis, IN
05.2020 - 03.2024
- Supervised front office operations including scheduling, billing, insurance verification, and patient intake.
- Led a team of 5+ administrative staff and coordinated communication between departments and medical staff.
- Streamlined office procedures, improving appointment scheduling efficiency by 30%.
- Oversaw inventory management, vendor relations, and compliance with healthcare regulations.
- Trained new staff on EHR systems and administrative protocols.
Clerical Assistant
North West Radiology
Greenwood, IN
01.2017 - 12.2020
- Supported administrative tasks including data entry, filing, answering multi-line phone systems, and responding to correspondence.
- Maintained organized records and assisted in preparing reports, meeting minutes, and client files.
- Provided excellent customer service to patients, staff, and external partners.
- Operated office equipment and assisted with mail distribution and supply management.
Education
Rocklin Independent Charter Academy
Rocklin , INSkills
- Case Management
- Client Advocacy & Support
- Office Administration
- Healthcare Operations
- Medical Records & Documentation
- Scheduling & Calendar Management
- Insurance Verification
- HIPAA Compliance
- Multidisciplinary Collaboration
- Clerical & Data Entry Skills
Timeline
Case manager
Avenues Recovery
04.2024 - Current
Office Manager
Iu health
05.2020 - 03.2024
Clerical Assistant
North West Radiology
01.2017 - 12.2020
Rocklin Independent Charter Academy