Jessica Sparks
Metropolis,Illinois
Summary
Focused 911 dispatcher bringing several years of experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with a reputable department.
Overview
22
22
years of professional experience
9
9
Certifications
Work History
School Bus Driver
Robinson Transportation Inc
Metropolis, Illinois
09.2025 - Current
- Transported students safely to and from school and extracurricular activities.
- Conducted pre-trip inspections to ensure bus safety and functionality.
Industrial Construction Owner
K & H Construction
West Paducah, Kentucky
02.2023 - 08.2025
- Assessed and monitored the progress of construction projects to ensure work completed as per contractual requirements.
- Managed daily operations of construction projects and ensured timely execution.
Correctional Officer
Illinois Department Of Corrections
Vienna, Illinois
06.2015 - 08.2023
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Administered daily counts of inmates and documented for recordkeeping.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
Deputy Jailer and Tellecommunicator
Massac County Sheriff Department
Metropolis, Illinois
05.2012 - 06.2015
- Conducted regular security checks to ensure safety and compliance.
- Managed inmate intake, processing, and release procedures efficiently.
- Managed emergency calls, gathering critical information from distressed callers.
- Coordinated responses with law enforcement, fire, and medical services for incidents.
- Operated multi-line telephone systems to efficiently handle incoming emergencies.
Tellecommunicator
Paducah McCracken County 911
Paducah, Kentucky
12.2010 - 04.2012
- Utilized effective verbal communication skills to provide assistance to callers in a professional manner.
- Documented pertinent details from incoming calls into records management system.
- Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications.
- Provided timely updates to field units on the status of their requests for service or information.
- Demonstrated ability to efficiently process emergency and non-emergency calls, including taking accurate notes and dispatching appropriate personnel.
- Successfully operated multiple radio consoles simultaneously in order to effectively coordinate resources during critical incidents.
- Efficiently managed multiple phone lines while providing accurate information in a timely manner.
Tellecommunicator
Massac County Sheriff Department
Metropolis, Illinois
10.2006 - 12.2010
- Managed emergency calls, gathering critical information from distressed callers.
- Coordinated responses with law enforcement, fire, and medical services for incidents.
- Documented call details accurately in dispatch software for record-keeping purposes.
Daycare Assistant
Anna Hillebrand Daycare
Metropolis, Illinois
05.2004 - 10.2006
- Organized educational materials and supplies for various activities.
- Communicated effectively with parents regarding children's progress and needs.
Education
High School Diploma -
Pope County High School
Golconda, Illinois05.2006
Certification in Nursing Pre Requisite -
Southeastern Illinois College
Harrisburg, IllinoisGeneral -
Shawnee Community College
Ullin, IllinoisTactical Response -
Illinois Department Of Corrections
Soringfield, Illinois911 Operator -
Southwestern Illinois College
Belleville, Illinois911 Tellecommunicator -
DOCJT
Richmond, KentuckySkills
- Small business operations
- Safety compliance
- Customer relations
- Verbal and written communication
- Relationship building
- Clean DMV record
Certification
Southwestern Illinois Law Enforcement Commission: 80 hr Basic Public Safety Telecommunicator
Timeline
School Bus Driver
Robinson Transportation Inc
09.2025 - Current
Industrial Construction Owner
K & H Construction
02.2023 - 08.2025
Correctional Officer
Illinois Department Of Corrections
06.2015 - 08.2023
Deputy Jailer and Tellecommunicator
Massac County Sheriff Department
05.2012 - 06.2015
Tellecommunicator
Paducah McCracken County 911
12.2010 - 04.2012
Tellecommunicator
Massac County Sheriff Department
10.2006 - 12.2010
Daycare Assistant
Anna Hillebrand Daycare
05.2004 - 10.2006
High School Diploma -
Pope County High School
Certification in Nursing Pre Requisite -
Southeastern Illinois College
General -
Shawnee Community College
Tactical Response -
Illinois Department Of Corrections
911 Operator -
Southwestern Illinois College
911 Tellecommunicator -
DOCJT