Regina McLean
Newark,DE
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
School Bus Owner / Operator
Dream Team Transportation LLC
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Transportation Bus Driver
State Of Delaware Transportation
12.2010 - 08.2023
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Collaborated with school staff to ensure safe transportation of students on field trips and extracurricular activities.
- Promoted a strong safety culture within team by sharing best practices for avoiding accidents or incidents on road.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Monitored students and other passengers during transit to encourage safe transport.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
- Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
Paratransit Bus Operator
Dart Transit Company
08.2008 - 03.2010
- Exhibited high level of situational awareness while navigating through congested urban environments, ensuring safe passage for passengers and fellow road users alike.
- Contributed to achievement of company-wide sustainability goals by consistently employing eco-friendly driving techniques
- Strengthened community relations through participation in public outreach events promoting paratransit services availability and benefits to eligible residents.
- Increased efficiency of passenger pick-up operations by accurately assessing wheelchair securement needs prior to arrival at each stop.
- Delivered outstanding customer service experiences resulting from attentiveness to individual passenger needs while consistently exhibiting professional demeanor.
- Maintained detailed records of daily route progress, mileage logs, incident reports, and passenger manifests to support administrative tasks.
- Transported customers to and from.
- Assisted elderly and disabled passengers entering and exiting
- Drove passenger shuttle bus to and from for over 15 years.
Education
High School Diploma -
James Groves Adult High School
Wilmington, DE05.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff hiring
- Bidding processes
- Driven and Determined
- Goal Setting
- Desktops, Laptops, and Mobile Devices
Timeline
School Bus Owner / Operator
Dream Team Transportation LLC
09.2021 - Current
Transportation Bus Driver
State Of Delaware Transportation
12.2010 - 08.2023
Paratransit Bus Operator
Dart Transit Company
08.2008 - 03.2010
High School Diploma -
James Groves Adult High School
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