Jessica Speirs
Chatsworth,IL
Summary
Compassionate paraprofessional with a strong focus on individualized support for diverse learners. Expertise in collaborating with educators to implement tailored instructional strategies, ensuring every student receives the attention and encouragement needed to thrive.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Prairie Central Upper Elementary
Forrest, IL
08.2024 - Current
- Supported classroom activities and provided assistance to teachers in daily lesson execution.
- Facilitated small group instruction to enhance student understanding of core subjects.
- Implemented individualized support plans for students with diverse learning needs.
- Monitored student behavior and academic progress, ensuring a positive learning environment.
- Collaborated with educators to develop and adapt instructional materials for varied learning styles.
- Advocated for students' needs, fostering strong relationships between families and school staff.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Administered tests and assessments to evaluate student progress and performance.
- Facilitated small group tutoring sessions for students struggling in math and reading.
- Fostered positive learning environment, managing classroom behavior effectively.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Assisted in administration of standardized tests, facilitating smooth testing process.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Utilized technology in classroom to enhance learning experiences.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Replenished ATM every friday, processed tickets and balanced ATM to insure it balanced properly.
Teller/CSR
First State Bank of Forrest
Fairbury, IL
03.2021 - Current
- Processed daily transactions efficiently, ensuring accuracy and adherence to bank policies.
- Managed cash handling and balancing, reducing discrepancies through careful attention to detail.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Collaborated with team members to streamline operations, enhancing overall efficiency in branch activities.
- Implemented improvements in transaction processing speed, contributing to enhanced customer satisfaction scores.
- Monitored transaction trends to identify potential risks, implementing strategies to mitigate fraud exposure effectively.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Referred customers to other banking departments for specialized services.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers in navigating online banking platforms, improving digital engagement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Teller
Vermilion Valley Bank
Chatsworth, IL
11.2014 - 03.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Collaborated with team members to streamline operations and improve service delivery.
- Monitored and balanced cash drawers daily, maintaining financial integrity and compliance.
- Maintained knowledge of financial products, promoting services that meet customer needs effectively.
- Trained and mentored new tellers on operational procedures and customer service best practices.
- Implemented process improvements to streamline cash handling and reduce transaction times.
- Resolved complex customer issues, demonstrating problem-solving skills and commitment to client satisfaction.
- Monitored compliance with regulatory requirements, ensuring all transactions met legal standards.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
- Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Participated in community events as a representative of the bank, fostering goodwill and brand recognition within the local area.
- Collaborated with team members to improve branch performance and achieve sales targets.
- Reduced teller errors by implementing thorough training and procedural updates.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Organized, stocked and maintained teller window area.
- Supported branch manager in daily operations, contributing to smooth functioning of the bank''s services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
- Replenished ATM with cash every friday. Processed tickets to balance ATM. In making sure every thing balanced correctly.
- Handled all Debit card fraud, processed and investigated transactions being disputed.
Education
High School Diploma -
Prairie Central High School
Fairbury, IL05-2001
Skills
- Behavior management
- Effective communication
- Calm and patient demeanor
- Teacher support
- Data collection
- Professionalism and courtesy
- Attention to detail
- Money handling
- Deposit and withdrawal management
- Cash counting
- Transaction processing
- Cash handling expertise
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Balance transfers
- Fraud detection
- Account updating
- Transaction processing accuracy
- Teller support
- Data inputting
- Financial software
- Banking regulations knowledge
- Problem-solving
- Time management
- Multitasking and organization
- Phone etiquette
- Confidentiality awareness
- Money orders
- Strong work ethic
- Accounting systems and software
- Financial record keeping
- Sales expertise
- Currency and coin counter
- Fraud identification
- Inventory management background
- Listening and comprehension
Timeline
Paraprofessional
Prairie Central Upper Elementary
08.2024 - Current
Teller/CSR
First State Bank of Forrest
03.2021 - Current
Teller
Vermilion Valley Bank
11.2014 - 03.2021
High School Diploma -
Prairie Central High School