Jessica Binns
Milton,FL
Summary
Results-driven healthcare professional with 15+ years of progressive experience in patient access, revenue cycle management, insurance verification, billing, collections, and healthcare operations. Proven ability to lead by example, train and mentor staff, resolve complex patient and provider issues, and support operational excellence in fast-paced healthcare environments. Recognized for strong communication, problem-solving, quality assurance, and cross-functional collaboration. Committed to fostering a positive team culture while achieving organizational goals and delivering exceptional patient experiences.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Patient Care Liaison
Parallon/HCA Healthcare
WFH
10.2023 - Current
- Coordinate Emergency Department and Urgent Care follow-up appointments while ensuring a seamless patient experience.
- Serve as a resource for team members regarding scheduling, referral workflows, insurance verification, and operational processes.
- Participate in candidate interviews, train, and mentor new employees through job shadowing, live coaching, and quality assurance feedback.
- Resolve complex patient, provider, and system-related issues while collaborating with multiple departments.
- Monitor quality metrics and departmental performance standards while maintaining productivity goals.
- Assist leadership with escalations, workflow improvements, and daily operational support.
Outpatient Admissions
Santa Rosa Medical Center
Milton, FL
04.2023 - 10.2023
- Pre-registered outpatient surgeries by obtaining and verifying demographics, insurance, authorizations, and patient financial responsibility.
- Checked in patients for CT, MRI, Nuclear Medicine, and other outpatient procedures.
- Collected deductibles, copayments, coinsurance, and outstanding patient balances.
- Ensured accuracy of patient records and compliance with hospital policies.
Collections Specialist
Parallon/HCA Healthcare
WFH
09.2021 - 04.2023
- Managed high-volume inbound and outbound patient communications regarding balances, insurance coverage, and payment options.
- Assisted patients in understanding deductibles, copays, coinsurance, and financial obligations.
- Investigated and resolved account discrepancies through collaboration with billing, reimbursement, and audit departments.
- Maintained HIPAA and TCPA compliance while providing outstanding customer service.
- Consistently met productivity and quality standards in a fast-paced remote environment.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
Emergency Room Registrar
Parallon/HCA Healthcare
Pensacola, FL
10.2019 - 09.2021
- Registered emergency department patients and verified insurance coverage.
- Collected copayments and ensured accurate demographic and financial information.
- Coordinated admissions and transfers from outside facilities.
- Maintained compliance with JCAHO standards and hospital regulations.
Pre-Certification Specialist
Nemours Children's Specialty Care
Pensacola, FL
08.2019 - 09.2021
- Obtained prior authorizations for pediatric MRIs, CTs, infusions, and surgeries.
- Verified insurance benefits to maximize reimbursement and minimize delays in care.
- Entered procedure codes, diagnosis codes, and patient information with a high level of accuracy.
- Completed claims appeals and collaborated with multiple departments to resolve coverage issues.
- Maintained knowledge of changing insurance guidelines and authorization requirements.
Office Billing Manager
Dr Gary Gotthelf M.D, P.A.
Pensacola, FL
08.2015 - 06.2019
- Managed full-cycle medical billing operations for a busy medical practice.
- Corrected and resubmitted denied and rejected claims.
- Reviewed EOBs, AR reports, and insurance remittance data.
- Applied ICD-10, CPT, and HCPCS coding knowledge to billing processes.
- Posted charges, payments, adjustments, and maintained accurate patient financial records.
- Ensured compliance with insurance requirements and patient financial responsibility policies.
Dental Assistant
State of Florida Department of Health
Milton, FL
04.2014 - 07.2015
- Assisted dentists during patient examinations and procedures.
- Managed patient records, scheduling, billing activates, and treatment documentation.
- Educated patients on preventive oral healthcare and treatment plans.
- Maintained compliance with infection control and safety standards.
Education
High School Diploma -
Milton High School
Milton, FL 1998
Dental Assistant -
Fortis
Pensacola, FL 2014
Skills
- Team Leadership & Staff Development
- Training & Mentoring
- Team Collaboration
- KPI Management
- Quality Assurance
- Workflow Optimization
- Process Improvement
- Customer Service Excellence
- Scheduling & Referral Coordination
- HIPAA Compliance
Certification
L.E.A.D April 2026
Timeline
Senior Patient Care Liaison
Parallon/HCA Healthcare
10.2023 - Current
Outpatient Admissions
Santa Rosa Medical Center
04.2023 - 10.2023
Collections Specialist
Parallon/HCA Healthcare
09.2021 - 04.2023
Emergency Room Registrar
Parallon/HCA Healthcare
10.2019 - 09.2021
Pre-Certification Specialist
Nemours Children's Specialty Care
08.2019 - 09.2021
Office Billing Manager
Dr Gary Gotthelf M.D, P.A.
08.2015 - 06.2019
Dental Assistant
State of Florida Department of Health
04.2014 - 07.2015
Dental Assistant -
Fortis
High School Diploma -
Milton High School