SANDRA TERRY
Surprise,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
38
38
years of professional experience
Work History
Patient Care Technician
Visiting Angels Home Health Care
Glendale, AZ
02.2026 - Current
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff of patient needs.
- Assisted patients with mobility, promoting independence while maintaining safety protocols.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Streamlined documentation processes, enhancing accuracy in patient records management.
- Led initiatives for improving patient satisfaction through feedback collection and analysis.
- Ensured compliance with health regulations, contributing to a safe caregiving environment.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Patient Care Technician
Adult Care Assistance Homecare
Sun City, AZ
06.2023 - Current
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff of patient needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted patients with mobility, promoting independence while maintaining safety protocols.
Nutrition Services
Banner Boswell Hospital
Sun City, AZ
06.2022 - 08.2022
- Provided Nutrition assistance and meal delivery to Patients all while providing excellent Customer service.
- Maintained thorough knowledge of industry trends and best practices, applying this information to improve the overall quality of nutrition services provided within the healthcare facility.
- Managed a team of dietetic interns to provide quality clinical nutrition services within a hospital setting efficiently.
- Continuously assessed processes within the nutrition services department for areas of improvement, proactively suggesting solutions aimed at enhancing overall service quality.
Independent Provider for Respite/Habilitation Services
PPL First
Danbury, CT
04.2011 - 06.2017
- Provided direct personal care and administrative services to clients, Transported client for medical and personal outings. Documented vital statistics and coordinated with health care providers. Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries. Supported families through difficult times by offering emotional support and education on important care tasks. Constructed cognitively simulating activities.
- Facilitated individualized support plans to enhance clients' daily living skills.
- Coordinated care services with multidisciplinary teams to ensure comprehensive client support.
- Mentored new staff members on best practices for client engagement and service delivery.
- Streamlined communication channels between clients, families, and service providers to improve information flow.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Coordinated closely with family members regarding updates on client progress, addressing concerns promptly and professionally.
- Improved clients'' overall well-being through dedicated assistance with activities of daily living.
Group Auditor
Blue Cross Blue Shield of AZ
Phoenix, AZ
01.1997 - 06.2011
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes. In charge of several large groups concerning all phases of enrollment and auditing payments of all members within groups. Investigated discrepancies discovered during auditing process. Managed over 50 customer calls per day.
- Analyzed financial statements to identify discrepancies and recommend corrective actions.
- Conducted comprehensive audits ensuring compliance with regulatory standards and internal policies.
Office Manager
Synergistic Transportation
Phoenix, AZ
01.1988 - 12.1996
- Established workflow processes, monitoring daily productivity and implemented modifications to improve overall performance of personnel. Oversaw office inventory activities by ordering and requisitions and stocking and shipment/receiving. Maintained computer and physical filing systems. Coordinated special projects and managed schedules. Developed standard operating procedures for all administrative employees.
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules and appointments for senior management, optimizing time allocation.
Education
Associates of Arts - Medical Assistant
Southwestern Preparatory School For Medical Assis.
Phoenix, AZHigh School Diploma -
Alhambra High School
Phoenix, AZSkills
- Customer Service & Guest Relations
- Team Leadership & Staff Development
- Excellent Written & Verbal Communication
- Time Management & Multitasking
- Problem Resolution & Conflict Management
- Documentation Review & Record Management Leadership & Team Coordination
- Operational Oversight
- Process Improvement
- Compliance Monitoring
- Report Preparation & Analysis
- Quality Assurance
Timeline
Patient Care Technician
Visiting Angels Home Health Care
02.2026 - Current
Patient Care Technician
Adult Care Assistance Homecare
06.2023 - Current
Nutrition Services
Banner Boswell Hospital
06.2022 - 08.2022
Independent Provider for Respite/Habilitation Services
PPL First
04.2011 - 06.2017
Group Auditor
Blue Cross Blue Shield of AZ
01.1997 - 06.2011
Office Manager
Synergistic Transportation
01.1988 - 12.1996
Associates of Arts - Medical Assistant
Southwestern Preparatory School For Medical Assis.
High School Diploma -
Alhambra High School