Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Jessica Staab

Jessica Staab

San Tan Valley,AZ

Summary

Reliable candidate with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals, ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Pre-Authorization Nurse

CVS Caremark
Remote, AZ
06.2021 - Current
  • Used independent judgment to review approximately 30 pre-authorization requests to ensure optimum outcomes, cost effectiveness and compliance with all state and federal regulations and guidelines
  • Mentored staff in quality assurance, providing coaching and counseling to improve productivity of team members
  • Provided internal nurse support to PA team and member services department
  • Exhibited self-discipline working remotely with minimal supervision, managed multiple tasks and worked collaboratively with team members in different locations to complete work ahead of schedule

LPN (Licensed Practical Nurse)

CVS Minute Clinic
Queen Creek, AZ
01.2020 - 06.2021
  • Coordinated and managed 30 daily appointments, maximizing efficiency and minimizing wait times, enabling patients to access care in timely manner (reduced average wait time from 12 minutes to 0 minutes)
  • Executed procedures such as drawing blood, collecting samples, and performing laboratory tests, employing consistent positive attitude to build strong client relationships
  • Localized and adapted to changing conditions, including working extra hours during pandemic and taking on additional responsibilities
  • Conducted health screenings with regard to clear and concise communication regarding test results, medication reconciliation, and health history
  • Recognized for “Employee of month” for excellent customer service and consistent work ethic

Supervisor/LPN/Case Manager/Corrections Officer

Arizona State Prison
Florence, AZ
07.2007 - 12.2020
  • Streamlined medication counting process by removing waste, leading to increased productivity
  • Pioneered new system for tracking and ordering medication, ensuring patients continue care
  • Prepared patient reports with accuracy and precision, noting changes and adapting when needed
  • Received “Employee of Quarter” award for creating new medication system which ensured continuity of patient care, and saving estimated $64k annually in medication costs
  • Directed 10 security staff with effective leadership during emergency situations to stabilize patients
  • Earned “Employee of Quarter” award for top-tier mental health and substance abuse care
  • Collaborated with 8 parole officers and community agencies to support inmates’ post-release

Education

Bachelor's - Computer Science

Western Governors University
Utah
01.2020 - 03.2022

Associate's degree - Nursing

Gateway Community College
01.2016 - 01.2018

Skills

Auditingundefined

Certification

Licensed Practical Nurse

Timeline

Pre-Authorization Nurse

CVS Caremark
06.2021 - Current

LPN (Licensed Practical Nurse)

CVS Minute Clinic
01.2020 - 06.2021

Bachelor's - Computer Science

Western Governors University
01.2020 - 03.2022

Associate's degree - Nursing

Gateway Community College
01.2016 - 01.2018

Supervisor/LPN/Case Manager/Corrections Officer

Arizona State Prison
07.2007 - 12.2020

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Jessica Staab