Jessica Staggs
Syracuse,NY
Summary
Detail-oriented healthcare professional skilled in patient care coordination and medical documentation. Specializes in triaging patient needs and enhancing communication among healthcare teams to improve care delivery. Maintains regulatory compliance while managing electronic health records in fast-paced environments. Adapts to changes effectively and delivers high-quality work under pressure.
Overview
8
8
years of professional experience
Work History
Nursing Station Clerk
First Choice Staffing(Upstate Medical Neuro ICU)
Liverpool, NY
02.2022 - Current
- Facilitated clear communication among patients, physicians, and care teams to enhance information flow.
- Answered and routed calls, assisting intake and triage for medical services.
- Updated patient charts with accurate, timely documentation aligned with medical standards.
- Arranged patient transport and care services to support overall healthcare delivery.
- Coordinated with radiology scheduling teams and outside providers to keep care moving efficiently.
- Managed patient records and ensured accurate data entry in electronic systems.
- Managed supply inventory and ordering to sustain operational workflow for medical units.
- Monitored medical supply inventory and placed orders for replacements.
- Collaborated with healthcare professionals to streamline administrative tasks effectively.
Patient Care Technician
WellNow Urgent Care
Fayetteville, NY
03.2021 - 12.2021
- Executed patient intake, front-end registration, and insurance verification to ensure accurate and timely record-keeping.
- Assisted in diagnostic testing (EKGs, urinalysis, infectious disease screenings) and medical evaluations.
- Facilitated discharge planning and referrals, supporting care transitions and patient follow-ups.
- Managed confidential medical documentation in compliance with HIPAA regulations.
- Assisted in claims processing and administrative duties, ensuring precision in medical records management.
Senior Support Staff
Community Options
Syracuse, NY
03.2020 - 02.2021
- Supported special needs adults in managing medical appointments, daily living activities, and medication adherence to enhance overall well-being.
- Collaborated with healthcare providers, social workers, and case managers to develop and implement comprehensive care plans.
- Recorded patient care activities and ensured adherence to state and federal healthcare regulations for quality assurance.
Personal Care Assistant
Quality Private Duty Care
Jamestown, TN
09.2019 - 02.2020
- Provided in-home healthcare support, ensuring personal hygiene, medication adherence, and mobility assistance for improved patient well-being.
- Assisted patients with dietary plans, transportation, and daily household tasks to promote independence and enhance overall quality of life.
- Maintained comprehensive patient records and communicated timely health updates to family members and healthcare providers, fostering collaboration in care.
Personal Care Assistant
The Access Program
Jamestown, TN
10.2018 - 09.2019
- Assisted patients with daily living activities, colostomy care, medication administration, and health monitoring to enhance quality of life.
- Coordinated doctor's appointments, medication orders, and community outings to ensure seamless patient care and engagement.
- Maintained compliance with care plans and state healthcare regulations while accurately documenting patient progress and care provided.
Education
High School Diploma -
Alvin C. York Agricultural Institute
Jamestown, TN05-2009
Skills
- Patient Intake Support
- EHR management
- Medical records management
- HIPAA & Regulatory Compliance
- Patient Communication & Advocacy
- Care coordination
- Supply Chain Coordination
- Technical Skills
- Epic and Teletracking
- Office Suite expertise
- Multitasking & Time Management
- Problem resolution
- Problem resolution
- Critical thinking
- Soft Skills
- Critical thinking
- Patient Intake Support
Personal Information
Availability: Open to full-time roles in care coordination and healthcare administration
Timeline
Nursing Station Clerk
First Choice Staffing(Upstate Medical Neuro ICU)
02.2022 - Current
Patient Care Technician
WellNow Urgent Care
03.2021 - 12.2021
Senior Support Staff
Community Options
03.2020 - 02.2021
Personal Care Assistant
Quality Private Duty Care
09.2019 - 02.2020
Personal Care Assistant
The Access Program
10.2018 - 09.2019
High School Diploma -
Alvin C. York Agricultural Institute