Jessica Stahl
Peoria,Az
Summary
I'm a Goal oriented and Money Motivated person who's a self-starter that strives to be the very BEST at what I do! My strong 13 years in the Nursing field has helped me quickly and efficiently connect with people which enables me to perform at a top level both for my customer and the team I'm a part of. PASSION has given me a drive for Excellence and Perseverance. I'm a very fast learner and always have achieved at a top level. I've Managed a Mobile Portrait Studio for 10 years. I have a very STRONG background in sales and Customer Service. My BEST work has been performed in a high pressured and fast paced environment. CHALLENGES are what I love! Energy and Encouragement are what I love to pump into my employees and co-workers. My view is.. When we operate as a team, ALL Goals are in our reach. There isn't a job i cant preform if its something I want to do! I have worked many years in the Nursing field and then in Sales Management. Here recently, I have been operating in the Administrative field in HR and A/P while diligently working to start up a Non-Profit Company for the Disabled through the State of Arizona. I would love the opportunity to speak with you about your company. Thank You for your time and consideration.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Rancho de Los Caballeros
02.2023 - 01.2024
- Implemented a new payroll system that includes, but is not limited to the following: Benefits, Workers Compensation, Employee Rally's, Employee Relations, Statewide Inquiries, etc. I havorked with Kronect to sync our Payroll Experts ( HR and Payroll) with Employee Navigator (Benefits)
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Structured compensation and benefits according to market conditions and budget demands
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Taught different training classes to give our managers the complete tools for success, along with re-creating documents making processes clear and most efficient
- Retained a seat on the executive board, being able to be a part of change in the right direction
- Successfully united management and employees in a positive successful way
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
Director of HR, Office Manager, Payroll Manager/ Starting a Company for the Owner
Corduroy Inn & Lodge
05.2021 - 02.2023
- Corduroy Inn & Lodge is located in West Virginia, but I work remotely here in Arizona. Corduroy Inn & Lodge has different components such as a Ski Resort, Three Restaurants, One Bar, and a separate building for Destination Wedding Venues with more than 200 employees
- The following duties were included in this Job Description: All Accounts, Company Insurance, Payroll, and Onboarding.
- A/P work is done through Quickbooks
- Migrated to Toast, created a system where the application and all functions are done online as well as overseeing the migration from Toast to Vestwell for all of the compny's 401-K needs
- All office work, invoices, several types of insurances, workers compensation, communication with over one hundred vendors
- Since taking over this roll, wearing several hats I have created several new documents and policies, including writing an Employee Handbook, Harassment and Discrimination policy, offer letters, etc
- For the last year I have been working on starting an Agency for the Disabled through the state of Arizona. This Agency will solely offer services to disabled adults with IDLA Homes which is Individually Designed Living Arrangements, which will make sure all adults in this program are assisted in all everyday necessities in order to function in society, and also help them with their Habilitation Goals
- This application process is over 100 pages, which included writing many policies and procedures, and must align with the laws and regulations of the state. These policies have already been accepted and passed. This position has moved to West Virginia but I decided to stay here in Arizona, this is the reason for my transition
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Processed payroll garnishments such as tax liens and child support.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
- Optimized tax filing procedures, ensuring compliance and avoiding penalties.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
General Manager
Portraits USA
06.2010 - 10.2021
- Managed this department for 8 years, traveling to many cities in three different states before becoming the General Manager. Some of these duties entailed the following; Handling customer concerns and complaints, Held meetings with leadership within Portraits USA, Upsold Family Portraits, Held the breaking Sales Records during the weekly, company meetings and our sister companies for years, Handled Recruiting, Interviewing, Hiring, Orientation & Training
- Focus and compliance are ensuring and maintaining Customer and Quality Control at a great standard and deliver high sales quota
- Leading weekly meetings and delivering Motivation segment
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
HCBS/MC Coordinator
RISE Services, Inc.
02.2021 - 04.2021
- CPR/FA/AED Instructor and an Article 9 Instructor
- Duties include but are not limited to the following.
- Emails, home visits with clients, audit client files, run several reports daily weekly and monthly, make sure there's no gap in services with managed care and DDD clients, make sure all providers don't have any expiring certifications, if expired they're placed on the roster to be certified, check payroll at least twice a week, monitor overtime and close out payroll twice monthly, always checking focus for pending service authorizations, update employee files and make sure employees are current with Paycom and their I-9, follow up on unbillables, always recruiting for employees and bringing on new clients, reviewing vendor calls for new clients, always keeping good rapport with Managed Care Case managers and DDD Service Coordinators, submitting quarterly HAH reports to the state, maintain zero GAP in services, Flash reports-reviewing and investigating if revenue is low, complete monthly Variance report and always making myself available to my clients and employees
Cash Cage Cashier
Casino Morongo
01.1996 - 12.2013
- Ran a Check Cashing and Loan establishment
- Bilingual Inbound calling at a call center
- Cat Logistics Distribution center, starting out in Shipping and was promoted into Quality Control
- 2nd Store Assistant at McDonald's
- Waitress at Jim's Burgers & Eggs, a local mom and pops Restaurant
Cna/hha
Home Health Agencies
01.2001 - 12.2012
- Worked in the Nursing Home and Home Health Industry for 13 years
- Dedicated 2 years to the Alzheimer and Dementia unit, helping with that programming
- Joy came from serving patients and their families. Many times my hugs were the only love these patients received
- My duties included but were not limited to the following; Range of Motion, Transferring patients since they were unable and needed assistance, Vitals, Bathing, Feeding, Companionship, Foley & Colostomy bag care, Treatments and charting
- Everyday was a very full day in a high paced environment working with Case Management, Social workers and Hospice among others
- Being a Team player is a very essential role & also a part of who I am
- I have several letters of acknowledgement over the years
Education
Certified Nursing Assistant - Nursing
San Andreas
Beaumont, CA2001
Retail Merchandising Management - Retail
San Andreas
Beaumont, CA2001
Skills
- Bilingual in Spanish
- Trust Worthy
- Self Starter
- Problem Solver
- Efficient
- Reliable Team Player
- Hospice Care
- Nursing, Homecare, and Dementia Care, and Alzheimer's Care
- Recruiting
- Management
- Supervising experience
- Training & development
- Payroll
- Case Management
- Employee Orientation
- Managed Care
- Workers' Compensation
- Human Resources Management
- HIPAA
- Benefits Administration
- Performance Management
- Conflict management
- Account management and Quality control
- Accounting, Bookkeeping, Sales, Financial, Accounts Receivable, Employment & labor law
- Hospitality
- Account reconciliation, Profit & loss, and Sales management
- Organizational development
- Records maintenance
- Payroll management
- Retention strategies
- Background checks
- Diversity and inclusion
- Internal communications
- Hiring, Onboarding, training, and development, Exit interviews
- Compensation structuring
- Payroll administration
- Human resources management, Compliance, Policy implementation, Workers compensation
- Hiring and onboarding
- Compensation and benefits
- Payroll processing
- Corrective action planning
- Administering disciplinary procedures
- Company leadership
Accomplishments
- Record Breaking Sales Awards
- Article 9 Instructor
- Osha 10 Certification
- Motivational Speaker
- Certified Nursing Assistant
- Retail Merchandising Management
- Past Business Owner
Certification
- CPR/FIRST AID/AED Certification
- CNA
- Professional In Human Resources
- Osha 10
- Article 9 Instructor
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Director of Human Resources
Rancho de Los Caballeros
02.2023 - 01.2024
Director of HR, Office Manager, Payroll Manager/ Starting a Company for the Owner
Corduroy Inn & Lodge
05.2021 - 02.2023
HCBS/MC Coordinator
RISE Services, Inc.
02.2021 - 04.2021
General Manager
Portraits USA
06.2010 - 10.2021
Cna/hha
Home Health Agencies
01.2001 - 12.2012
Cash Cage Cashier
Casino Morongo
01.1996 - 12.2013
- CPR/FIRST AID/AED Certification
- CNA
- Professional In Human Resources
- Osha 10
- Article 9 Instructor
Certified Nursing Assistant - Nursing
San Andreas
Retail Merchandising Management - Retail
San Andreas
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