Jessica Stahlhut
Middletown,NJ
Summary
Efficient, accurate and detail-oriented Stylist with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
16
16
years of professional experience
Work History
Hair Stylist/Manager
Drybar
06.2023 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
- Increased salon revenue by effectively upselling additional services, such as conditioning treatments, upstyles, and styling products.
- Collaborated with team members to create unique hairstyles for special events such as weddings and fashion shows, showcasing the salon''s versatility and creative talent.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Created and worked with other managers with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Oversaw salon employee performance, facility cleanliness, and sales.
Social Media Manager
Drybar
06.2023 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
Owner/Bridal Hair Stylist
The I Do Stylist
08.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Verizon Wireless
Sales
07.2008 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Boosted average transaction value through effective cross-selling of related products or services.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Cosmetology License -
Paul Mitchell The School Jersey Shore
Bricktown New Jersey09.2015
High School Diploma -
Toms River High School East
Toms River, NJ06.2007
Skills
Strong decision-making
Professionalism and Ethics
Organizational abilities
Staff Training and Development
Appointment scheduling efficiency
Social Media Promotion
Sales and Retail Experience
Customer Service
Problem-solving skills
Safety awareness
Cleanliness and sanitation
Accurate money handling
Timeline
Hair Stylist/Manager
Drybar
06.2023 - Current
Social Media Manager
Drybar
06.2023 - Current
Owner/Bridal Hair Stylist
The I Do Stylist
08.2016 - Current
Verizon Wireless
Sales
07.2008 - 08.2015
Cosmetology License -
Paul Mitchell The School Jersey Shore
High School Diploma -
Toms River High School East