Jessica Starr
Cutler Bay,FL
Summary
Detail-oriented Customer Support Specialist with proven skills in active listening and conflict resolution. Committed to enhancing customer satisfaction and improving service processes. A strong foundation in conflict resolution and effective communication. Recognized for managing customer interactions and maintaining accurate records, ready to support teams in delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Macy's
Palmetto Bay, FL
02.2023 - 07.2024
- Facilitated customer assistance for inquiries and challenges associated with products and services.
- Addressed customer complaints utilizing active listening and effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in the system.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Personal Assistant/Home Health Aide
Dr. Sally Russell
South Miami, FL
04.2021 - 06.2022
- Relocated from office to home following Dr. Russell's femur injury.
- Oversaw personal bank accounts, ensuring accurate bookkeeping and timely monthly reconciliation.
- Oversaw personal and business calendars while arranging travel accommodations
- Facilitated basic first aid for broken femur, while managing medication reminders and appointment scheduling.
Administrative Assistant
Russel & Kolitz, LC
Pinecrest, FL
02.2020 - 04.2021
- Assisted in preparing reports and presentations for client meetings.
- Maintained filing systems and updated records to ensure accuracy.
- Facilitated office supply inventory management and procurement processes.
Lead Medical Assistant
Miami Cardiology Group
02.2020 - 04.2021
- Lead Medical Assistant assigned to 1 of 8 Cardiologists with over 150+ patients
- Responsible for patient treatments, including immunizations and EKG's
- Responsible for calling patients with lab results and medication changes once it has been reviewed by the doctor
- Responded to incoming triaging calls and conducted patient assessment for necessity of urgent appointments
Education
Patient Care Technician & Certified Nursing Assistant -
Everest Institute
Kendall, FL11.2014
Skills
- Conflict resolution
- Excellent research abilities
- Active listening
- Highly organized
- Leadership abilities
- Detail-oriented
- Problem solver
- Customer follow-up
- Record keeping
- Time management
- Data entry
- Empathy and patience
- Attention to detail
References
- Lisa Flynn, Business, 305-798-9819, glammy7292@gmail.com
- Nancy Capparelli, Personal/Character, 305-670-2284, offices@rk-lc.com
Technical Abilities
- Microsoft Applications-Word, Excel, PowerPoint
- Google Suite
- EMR Applications
- Office Tracker
- CRM Applications - Database (bespoke CRM)
- And more......
Timeline
Customer Support Specialist
Macy's
02.2023 - 07.2024
Personal Assistant/Home Health Aide
Dr. Sally Russell
04.2021 - 06.2022
Administrative Assistant
Russel & Kolitz, LC
02.2020 - 04.2021
Lead Medical Assistant
Miami Cardiology Group
02.2020 - 04.2021
Patient Care Technician & Certified Nursing Assistant -
Everest Institute