Jessica Stauffer
Centennial,Colorado
Summary
Dynamic and organized store management professional with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PT-Customer Service Agent
Alaska Airlines
02.2025 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills
- Provided outstanding service to airline passengers, managing check-ins, boarding, and inquiries.
- Resolve escalated customer issues, ensuring a positive travel experience.
- Collaborate with team members to ensure smooth and safe airnort operations.
Assistant Store Manager
Verizon Wireless
06.2010 - 03.2024
- - Led the entire sales floor operations, ensuring a seamless flow of customers and exceptional customer service.
- - Managed customer escalations effectively, providing timely solutions and maintaining high customer satisfaction levels.
- - Coached and collaborated with the sales team to drive sales performance through team selling strategies.
- - Stayed current with industry trends and product knowledge through continuous training and development initiatives.
- - Oversaw back-of-house operations, including inventory management and ensuring accurate stock levels.
- - Responsible for daily store operations, optimizing processes to enhance efficiency and productivity.
Service Manager
Wells Fargo
10.2006 - 04.2010
- - Managed daily teller operations, including cash handling, check processing, and customer transactions, ensuring accuracy and compliance with banking regulations.
- - Provided leadership and guidance to teller staff, conducting training sessions and performance evaluations to enhance team productivity and customer service.
- - Implemented process improvements to streamline teller procedures and enhance operational efficiency, resulting in increased customer satisfaction and reduced wait times.
- - Recognized as one of the top performers in the company, receiving prestigious recognition for outstanding dedication and impact on the organization.
Education
Associate in Arts (A.A.) - Computer Science
Central community College
Grand Island, Nebraska09.2005
Skills
- Interpersonal skills
- Conflict resolution
- Time management
- Bilingual
- Sales expertise
- Organizational skills
- Product knowledge
- Attention to detail
LANGUAGES
Spanish
Fluent
Awards
Women of Wireless nominee 2019, WOW Award for excellence and performance
Certification
Life insurance license 2024
Timeline
PT-Customer Service Agent
Alaska Airlines
02.2025 - Current
Assistant Store Manager
Verizon Wireless
06.2010 - 03.2024
Service Manager
Wells Fargo
10.2006 - 04.2010
Associate in Arts (A.A.) - Computer Science
Central community College