JULIETTE ADAMS
Lockhart,TX
Summary
Dynamic customer service professional with extensive experience, and proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adaptability and attention to detail, ensuring smooth operations and compliance with safety standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
PT Customer Service Agent
Alaska Airlines
Austin, TX
04.2025 - Current
- Assist guests with the check-in process, process bags, and ticketing inquiries.
- Boarding and gate duties, gate announcements, directing guests, and checking aircraft, confirming cabin security.
- Ensure that safety procedures are followed to operate the jetbridge for arrivals and departures.
- Ensure cabin accommodations and upgrades.
- Perform Computer, iPad, and paperwork tasks.
Customer Service Agent/Station Trainer
Southwest Airlines
Austin, TX
08.2023 - 11.2024
- Assist customers with check-in and boarding to ensure smooth operations and timely departures.
- Announce flight updates and boarding times to keep passengers informed and minimize delays.
- Manage gate operations efficiently, provide accurate flight announcements, and ensure smooth passenger flow.
- Operate independently in a fast-paced environment, showcasing adaptability and efficiency.
- Train newly hired agents on the policy, procedures, and standards required by the airline.
Dispatch/Administrative Assistant
Fashion Glass and Mirror
Lockhart, TX
01.2021 - 08.2023
- Assign daily work orders, coordinate schedules, ensure timely job site access, and enhance efficiency.
- Verify installer sign-ins, manage lunch punches, maintain accurate records, and improve accountability.
- Respond to emails promptly, perform extensive data entry, assist with production tasks, and boost productivity.
- Order office supplies, perform general office duties, and ensure smooth operations.
Sr. Switchboard Operator/ Sr. Patient Services Rep.
Texas Oncology
Austin, TX
10.2019 - 01.2021
- Managed patient inquiries, scheduled Radiology Oncology appointments, and boosted patient satisfaction.
- Operated multi-location switchboard, resolving issues and routing calls, enhancing communication.
- Reviewed insurance denials, determined appeals or adjustments, ensuring compliance.
- Conducted data entry, scanned documents into EMR, and maintained patient demographics.
- Coordinated with external sites and faxed orders, facilitating efficient communication and workflow.
Lead Client Service Coordinator
Chisholm Trail Veterinary Clinic
Lockhart, TX
01.2016 - 10.2019
- Led front office operations, trained staff for policy compliance, and improved efficiency.
- Managed multi-line phone system, scheduled/confirmed appointments, and processed payments.
- Resolved client issues, ran EOD reports, and managed clinic opening/closing.
Education
GED -
Texas Education Agency
Austin, TX04.1992
Skills
- Customer focus
- Safety compliance
- Conflict resolution
- Communication skills
- Team collaboration
- Passenger assistance
- Problem solving
- Exemplary work ethic
- Active listening
- Service-oriented self-starter
- Outstanding communication skills
- Empathetic and genuine
- Reliability and punctuality
- Task prioritization
- Cultural awareness
- Adaptability and flexibility
- Multitasking and organization
Timeline
PT Customer Service Agent
Alaska Airlines
04.2025 - Current
Customer Service Agent/Station Trainer
Southwest Airlines
08.2023 - 11.2024
Dispatch/Administrative Assistant
Fashion Glass and Mirror
01.2021 - 08.2023
Sr. Switchboard Operator/ Sr. Patient Services Rep.
Texas Oncology
10.2019 - 01.2021
Lead Client Service Coordinator
Chisholm Trail Veterinary Clinic
01.2016 - 10.2019
GED -
Texas Education Agency