Jessica Stelzner
Summary
Creative and disciplined Color Guard with proven ability to complete routines efficiently and productively. Excel in precision choreography, equipment handling, and performance under pressure. Strong teamwork, communication, and adaptability skills ensure seamless integration into any ensemble or solo performance setting.
Overview
9
9
years of professional experience
Work History
Front of House Employee
McAllister's Deli
Apex
04.2024 - Current
- Provided exceptional customer service in a fast-paced environment.
- Greeted customers and provided friendly customer service.
- Assisted customers with menu selections and answered product inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Managed incoming phone communications and resolved customer inquiries using problem-solving skills to enhance customer satisfaction.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with team members to streamline food preparation and ensure timely delivery to customers.
- Prepared beverages and side dishes according to standard recipes and guidelines.
- Trained new employees on front of house procedures to ensure consistent service quality and adherence to best practices.
Colorguard Instructor/ Technician
Green level high school band boosters
Cary
12.2021 - Current
- Choreographed and rehearsed routines for performances at school events.
- Developed choreography for performances based on music selections.
- Demonstrated techniques to new members, fostering skill development and teamwork.
- Provided feedback during rehearsals to improve performance quality and execution.
- Evaluated skillsets of individual performers to determine best roles within shows.
- Reviewed video recordings of performances for improvement opportunities.
- Analyzed competitive standings after contests to improve future performance results.
- Troubleshot issues that arose during rehearsals or performances in real-time situations.
- Assisted in setting up equipment and props for performances and competitions.
- Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
- Attended workshops related to color guard instruction and practices.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
Barista
Ashley’s harvest moon
Holly Springs
02.2023 - 09.2023
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained clean and organized workstations throughout busy shifts.
- Assisted customers with menu selections and provided excellent customer service.
- Operated point-of-sale system for accurate order processing and transactions.
- Restocked supplies, including coffee beans, pastries, and merchandise as needed.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Cashier
Foodlion Grocery Store
Garner
01.2022 - 09.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register and processed customer transactions efficiently.
- Enforced store policies regarding age-restricted items during sales transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Executed additional tasks designated by management.
Learning Ambassador
Amazon
Garner
02.2021 - 10.2021
- Facilitated engaging learning sessions for new employees across various departments.
- Mentored junior staff, providing guidance on best practices and learning strategies.
- Participated in training sessions related to eLearning tools and techniques.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
- Operated material handling equipment to transport goods within the warehouse efficiently.
- Conducted regular inventory counts to verify stock levels and minimize discrepancies.
- Inspected materials for defects or damages prior to stocking them on shelves.
- Utilized hand-held scanners to accurately record product information.
- Managed cycle counts of inventory according to predetermined schedule.
- Resolved many tickets per day to keep the queue clear and packages moving efficiently.
- Executed troubleshooting steps to isolate complex problems.
Manager
McDonald's
Smithfield
06.2017 - 02.2021
- Supervised daily operations to ensure efficient service delivery.
- Trained and mentored team members on food safety and customer service standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Enforced cleanliness and safety protocols throughout the restaurant environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
Education
Corinth Holders High School
Wendell , NCSkills
- Choreography development
- Performance feedback
- Skill assessment
- Staff training
- Team collaboration
- Operations management
- Inventory control
- Conflict resolution
- Customer service
- Adaptable teaching methods
Timeline
Front of House Employee
McAllister's Deli
04.2024 - Current
Barista
Ashley’s harvest moon
02.2023 - 09.2023
Cashier
Foodlion Grocery Store
01.2022 - 09.2022
Colorguard Instructor/ Technician
Green level high school band boosters
12.2021 - Current
Learning Ambassador
Amazon
02.2021 - 10.2021
Manager
McDonald's
06.2017 - 02.2021
Corinth Holders High School