Jessica Paddock
Claremore
Summary
Organized Assistant Office Manager known for high productivity and efficient task completion. Specializes in administrative support, time management, and workflow optimization to ensure office operations run smoothly. Excels in communication, teamwork, and problem-solving, skills that enhance workplace efficiency and foster professional growth.
Overview
14
14
years of professional experience
Work History
Assistant Office Manager
Southside Dermatology
Tulsa
06.2022 - Current
- Handled various administrative duties to ensure smooth office operations through effective communication and time management.
- Supported hiring and termination processes for multiple employees, facilitating staffing needs.
- Employed office software to enhance workflow efficiency.
- Built relationships with colleagues and vendors while working independently.
Medical Assistant
Southside Dermatology
Tulsa
04.2020 - 06.2022
- Advanced to Lead Medical Assistant in January 2021.
- Prepared patients for visits by directing to exam room, verifying medications and medical history, and confirming purpose of visit/treatment.
- Ensured accurate, timely recording of medical information to enhance patient care.
- Created Medical Assistant schedule and maintained supply inventory to support clinic operations.
Sales Manager
The Sheridan Road Group
Tulsa
10.2019 - 03.2020
- Sought and developed new clients through networking and generated lists of prospective customers.
- Ensured compliance with policy requirements during review process.
- Managed administrative tasks, including record maintenance and policy renewal handling.
Sales Manager
The Insurance Group
Glenpool
04.2017 - 10.2019
- Sought new clients and developed clientele through networking, generating lists of prospective customers.
- Verified compliance with policy requirements.
- Handled administrative tasks, maintaining records and processing policy renewals.
Case Management Agent
DirecTV
Tulsa
09.2012 - 04.2017
- Resolved customer conflicts by addressing issues promptly, ensuring satisfaction and fostering loyalty.
- Utilized organizational and time management skills to rebuild customer relationships, enhancing overall client retention.
- Delivered long-term resolutions for technical issues, improving user experience and reducing repeat inquiries.
- I documented complete and accurate account information.
Education
Medical Assistant -
Community Care College
Tulsa03-2020
A.S. - Nursing
Tulsa Community College
Tulsa12-2010
Skills
- Office administration and support
- Scheduling and appointment management
- Documentation control
- Office software proficiency
- Customer relationship management
- Accuracy and attention to detail
- Regulatory compliance
- Operations management
- Process improvement
- Employee supervision
- Team collaboration and training
- Time management and punctuality
- Conflict resolution
- Effective communication skills
- Inventory management
Languages
English
Timeline
Assistant Office Manager
Southside Dermatology
06.2022 - Current
Medical Assistant
Southside Dermatology
04.2020 - 06.2022
Sales Manager
The Sheridan Road Group
10.2019 - 03.2020
Sales Manager
The Insurance Group
04.2017 - 10.2019
Case Management Agent
DirecTV
09.2012 - 04.2017
Medical Assistant -
Community Care College
A.S. - Nursing
Tulsa Community College