Jessica Sterling
Summary
Dynamic leader with proven expertise in activity planning and safety awareness honed at Portland Parks and Rec. Excelled in enhancing community engagement and fostering inclusive environments, complemented by strong customer service and computer skills. Achieved significant improvements in program operation and team leadership, ensuring high-quality recreational experiences.
Overview
9
9
years of professional experience
Work History
Recreation Leader
Portland Parks And Rec
06.2023 - Current
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Supervised outdoor excursions such as nature hikes or field trips ensuring adherence to safety guidelines while fostering appreciation for natural surroundings.
- Developed positive and productive relationships with Participants, parents and home staff.
Inclusion Assistant
Portland Parks And Rec
06.2016 - 06.2023
- Promoted self-advocacy skills among participants by encouraging independence in problem-solving and decision-making processes.
- Alerted instructor to participants behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support activity lesson delivery.
- Offered Participants support through special accommodations, extra assistance, and assessments.
FOH Manager
Kingpins Portland
09.2021 - 05.2023
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Coordinated special events such as birthday parties or corporate functions, ensuring flawless execution from planning to completion stages.
Skills
- Customer service skills
- Computer skills
- Schedule management
- Safety awareness
- Activity planning
- Daily reporting
- Disability awareness
- Program operation
- Problem-solving
- Team leadership
Timeline
Recreation Leader
Portland Parks And Rec
06.2023 - Current
FOH Manager
Kingpins Portland
09.2021 - 05.2023
Inclusion Assistant
Portland Parks And Rec
06.2016 - 06.2023
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