Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Stewart

Roanoke Rapids,North Carolina

Summary

Sales Associate with more than 8 years of experience in customer service and sales with a concentration in document creation and preparation services. Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Provide product and service information to customers.

Overview

17
17
years of professional experience

Work History

Technician

First Med Alert
Roanoke Rapids, NC
08.2024 - Current
  • Operated and maintained medical alert systems, ensuring functionality and reliability for user safety.
  • Assisted in troubleshooting technical issues, providing timely resolutions to enhance customer satisfaction.
  • Conducted regular system tests and inspections to uphold compliance with safety standards and regulations.
  • Collaborated with team members to optimize workflows, improving operational efficiency in service delivery.

Human Resources Manager

AceTech I.T Solutions
Remote-Roanoke Rapids, North Carolina
01.2017 - 03.2020
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Develop training materials and performance management programs to help ensure employees understand their job responsibilities
  • Maintain HR systems and processes
  • Conduct performance and salary reviews

Customer Support/Technical Support

Telenetwork
Remote-Austin, Texas
08.2016 - 08.2017
  • Deliver friendly service and support to customers primarily over inbound calls and/or chats
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Identify customer needs in conversation to match needs with available products and diplomatically handle interactions with potential customers for additional services
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services
  • Achieve established upselling goals
  • Obtain customer’s information and maintain appropriate security measures for information
  • Diagnose and resolve technical hardware and software issues involving general internet connectivity troubleshooting, application based email support, as well as wireless and antivirus/firewall configurations in a timely manner

Sales Associate

Staples
Roanoke Rapids, North Carolina
08.2009 - 08.2016
  • Ability to communicate effectively with employers and general public. Maintain professional relationships with all customers. Extensive experience with Microsoft products. Able to multi-task while using strong organization skills. Competence in computer usage and multi-line telephone. Experience with office equipment

Education

Northampton County High School West
Gaston, North Carolina
06-2006

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization

Timeline

Technician

First Med Alert
08.2024 - Current

Human Resources Manager

AceTech I.T Solutions
01.2017 - 03.2020

Customer Support/Technical Support

Telenetwork
08.2016 - 08.2017

Sales Associate

Staples
08.2009 - 08.2016

Northampton County High School West