Jessica Stoudmire
Crown Point,IN
Summary
Customer-focused professional adept in crisis intervention and incident resolution. Managed over 50 crisis calls per shift, successfully resolving 82% of issues on first contact. Committed to delivering exceptional support in high-pressure environments through active listening and personalized communication.
Overview
14
14
years of professional experience
Work History
Family Care Coordinator
Family Care Coordinator
Hammond, USA
01.2020 - Current
- Manages household operations, schedules, and logistics for families with complex medical and care needs to ensure smooth daily functioning.
- Manages competing priorities and urgent tasks to meet families' needs effectively.
- Handles problem-solving, communication, and resource management to anticipate family needs effectively.
- Demonstrates adaptability and leadership while supporting families through challenges.
- Maintains professional development through online courses (Khan Academy + edX) and volunteer work
Crisis Line Worker
Chrysalis Consulting Group
Hillside, USA
07.2016 - 03.2020
- Provided crisis intervention and stabilization services via telephone for children, adolescents, and adults.
- Successfully managed 70+ crisis calls per shift, ensuring accurate documentation and timely follow-up.
- Conducted 50+ clinical risk assessments to identify needs and determine appropriate levels of care.
- Facilitated urgent interventions in collaboration with SASS crisis workers.
- Adapted intervention strategies based on age, developmental level, mental status, and cultural context
- Facilitated Medicaid eligibility determination for qualifying callers to access necessary services.
- Provided 15 + referrals and resource navigation for non-crisis callers daily.
Customer Services Representative (Part-Time)
Grubhub
Chicago, USA
11.2015 - 11.2016
- Resolved 82%+ of customer issues on first contact, contributing to a high customer satisfaction score.
- Resolved customer inquiries and order issues via phone and email, enhancing customer experience.
- Documented all interactions in CRM systems to maintain accurate customer records.
Residential Case Manager
Human Resource Development Institute
Harvey, USA
02.2015 - 11.2015
- Led individual and group therapy sessions to promote client engagement and therapeutic progress.
- Created and implemented treatment plans while ensuring patient medication compliance.
- Conducted mental health assessments and client intakes to identify needs and inform treatment.
- Maintained case documentation and collaborated with multidisciplinary teams.
Emergency Care Coordinator
Aunt Martha’s Youth Service Center
Harvey, USA
01.2012 - 01.2015
- Assisted with comprehensive health evaluations for children in protective custody, contributing to their well-being and safety.
- Completed state-mandated initial health screenings within 24 hours, ensuring compliance with regulatory requirements.
- Summarized medical information for administrative and case reviews, facilitating informed decision-making for case management.
- Maintained strict confidentiality and documentation standards.
Education
Masters of arts - clinical mental health
Chicago State University
Chicago, Illinois01-2030
b.a. - psychology
Northern Illinois University
Dekalb, Illinois05-2010
Skills
- Crisis De-escalation
- Case Management Tools
- Child Welfare Advocacy
- Motivational Interviewing
- Community Outreach
- Nutritional Planning
- Resource Management
- Financial Management
- Tech Comfort
- Creative Problem Solver
- Growth Mindset
- Attentive Communication
- Operational Organization
- Concise Documentation
- Microsoft Office Suite, Google Workspace, Data Entry, Documentation Management, Calendar Coordination
Timeline
Family Care Coordinator
Family Care Coordinator
01.2020 - Current
Crisis Line Worker
Chrysalis Consulting Group
07.2016 - 03.2020
Customer Services Representative (Part-Time)
Grubhub
11.2015 - 11.2016
Residential Case Manager
Human Resource Development Institute
02.2015 - 11.2015
Emergency Care Coordinator
Aunt Martha’s Youth Service Center
01.2012 - 01.2015
Masters of arts - clinical mental health
Chicago State University
b.a. - psychology
Northern Illinois University