Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA STRAKER

Summary

Client service professional with extensive experience in the tax industry. Skilled in building rapport with clients and optimizing processes for enhanced satisfaction. Focused on delivering quality results and fostering partnerships to drive business growth.

Overview

19
19
years of professional experience

Work History

TAX PREPARER

H & R Block Tax Services
Hickory Hills
10.2016 - Current
  • Completed and filed tax returns with local, state, and federal departments, ensuring timely and accurate submissions.
  • Prepared a wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
  • Facilitated client communication with IRS and state tax agencies, resolving discrepancies to ensure accurate filings and compliance.
  • Maintained confidentiality of sensitive client information, fostering trust and loyalty through consistent ethical practices.

Assistant Store Manager

Speedway
Bolingbrook
07.2024 - 03.2026
  • Supervised, trained, and coached team members to achieve performance, safety, and customer service standards.
  • Managed inventory control and cash handling procedures to ensure operational accuracy.
  • Assisted in managing daily operations and team performance at a busy retail store.
  • Trained new employees on customer service standards and operational procedures.
  • Oversaw inventory management, ensuring stock levels met customer demand efficiently.

PROJECT MANAGER

CareContent Inc
Burbank
02.2023 - 07.2023
  • Coordinated planning, design, and scheduling of phases for large projects to meet timelines and objectives.
  • Monitored project progress, identified risks, and took corrective action.
  • Delivered project status updates to stakeholders and executive management, ensuring alignment on project direction.
  • Sourced, vetted, and managed vendors to fulfill project requirements and achieve project goals.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Prepared and submitted project invoices for review and approval.

LIFE & DEFINED BENEFITS CUSTOMER SERVICE REP.

Aon Hewitt
Lincolnshire
02.2007 - 04.2010
  • Reviewed and adjusted customer coverage levels to effectively address conflicts and enhance customer satisfaction.
  • Managed sensitive employee data with utmost confidentiality while processing benefits changes and updates.
  • Collaborated with benefits providers to swiftly resolve issues, enhancing provider relationships.
  • Supported HR team with benefits administration, ensuring accuracy and compliance with company policies to facilitate smooth operations.
  • Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities.

Education

Internship - Web & RPA Development

i.c.stars
Chicago

High School Diploma -

Academy of Our Lady High School
Chicago

Skills

  • Tax compliance
  • Data Compiling
  • Data and Analytics
  • AI experience
  • Microsoft Suite
  • Relationship building

Timeline

Assistant Store Manager

Speedway
07.2024 - 03.2026

PROJECT MANAGER

CareContent Inc
02.2023 - 07.2023

TAX PREPARER

H & R Block Tax Services
10.2016 - Current

LIFE & DEFINED BENEFITS CUSTOMER SERVICE REP.

Aon Hewitt
02.2007 - 04.2010

Internship - Web & RPA Development

i.c.stars

High School Diploma -

Academy of Our Lady High School
JESSICA STRAKER