Jessica Svetlak
Berlin Center,OH
Summary
Results-driven professional with a strong foundation in compliance and record-keeping. Known for exceptional time management and team leadership, dedicated to empowering team members and delivering top-tier customer service.
Overview
24
24
years of professional experience
Work History
Notary Public
State of Ohio
Youngstown, Ohio
08.2025 - Current
- Verified identification to ensure compliance with state regulations.
- Maintained accurate notarial records and journals to ensure compliance and facilitate future reference.
- Guided clients through notarization processes and requirements to ensure understanding and compliance.
- Attended training sessions to stay informed about notary laws.
- Followed state laws regarding proper completion of notarial acts.
- Reviewed and verified all signed documentation for accuracy before submission to relevant authorities.
Shift Lead/Hiring and Recruiting Lead
Best Buy
Boardman, Ohio
03.2021 - Current
- Recruited and onboarded new employees to strengthen team capabilities.
- Trained new employees on store policies and procedures to ensure adherence and consistency.
- Resolved manager-related issues to improve team communication and operational efficiency. to ensure smooth functionality.
- Oversaw front-end operations to maintain high customer service standards.
- Managed opening and closing procedures for building operations.
- Counted store deposits, ordered change, and managed supply inventory.
- Achieved sales targets through effective merchandising and customer engagement.
Front End Leader /Back Office Leader
Best Buy
Boardman, Ohio
08.2009 - 09.2020
- Coached and trained team members to improve performance and increase motivation.
- Provided actionable feedback to store managers to address employee development needs.
- Resolved customer and employee issues through effective authorization processes at storefront.
- Ensured adherence to standard operating procedures for all transactions and interactions.
- Led back office operations, including cash handling and money ordering processes.
- Streamlined onboarding process for new employees to ensure smooth team integration.
Guest Services Team Member
Target
Boardman, Ohio
08.2002 - 03.2009
- Enhanced customer service by assisting with returns and resolving front-of-store issues to improve customer satisfaction.
- Coordinated coverage between customer service checkout and café operations to ensure seamless service.
- Assumed leadership during team leads' breaks, call-offs, and vacations.
- Trained new team members on front-end procedures, facilitating quicker integration into the team.
- Functioned as store operator and sales floor representative to enhance operational efficiency.
Education
Bachelor of Arts - Liberal Arts
Youngstown State University
Youngstown, OH05-2009
Skills
- Notarization processes
- Compliance verification
- State regulations knowledge
- Record keeping
- Document review
- Recruitment strategies
- Team leadership
- Training development
- Time management
- Cash handling
- Microsoft Office proficiency
- Collaboration skills
- Customer relationship management
- Team empowerment
Timeline
Notary Public
State of Ohio
08.2025 - Current
Shift Lead/Hiring and Recruiting Lead
Best Buy
03.2021 - Current
Front End Leader /Back Office Leader
Best Buy
08.2009 - 09.2020
Guest Services Team Member
Target
08.2002 - 03.2009
Bachelor of Arts - Liberal Arts
Youngstown State University