JENNIFER DEMENDOZA
ANAHEIM,CA
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
16
16
years of professional experience
Work History
Notary Public
PARTNERS FEDERAL CREDIT UNION
ANAHEIM, CA
06.2020 - Current
MEMBER EXPERIENCE PROFESSIONAL
PARTNERS FEDERAL CREDIT UNION
ANAHEIM, CA
08.2009 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Prevented key account losses by researching discrepancies and correcting problems.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Processed loan applications and verified documentation for accuracy.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Explained banking procedures and regulations to customers accurately.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified potential fraud cases and reported them to the supervisor.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
LA VISTA HIGH SCHOOL
FULLERTON 06-1996
Skills
- Document verification
- Legal compliance
- Customer service
- Fraud detection
- Notarization processes
- Record keeping
- Professional and mature
- Time management abilities
- Multitasking Abilities
- Active listening
- Sales techniques
- Conflict resolution
References
References available upon request.
Timeline
Notary Public
PARTNERS FEDERAL CREDIT UNION
06.2020 - Current
MEMBER EXPERIENCE PROFESSIONAL
PARTNERS FEDERAL CREDIT UNION
08.2009 - Current
High School Diploma -
LA VISTA HIGH SCHOOL