CLAUDIA DURAN
Brea,CA
Summary
Accomplished Consumer Loan Processor/Fulfillment with a proven track record at Partners Federal Credit Union, enhancing loan processing efficiency and member satisfaction. Skilled in multitasking and decision-making, Streamlined documentation procedures and improved team performance through effective training and leadership. Achieved significant accuracy in data entry and loan closings, demonstrating strong analytical skills and a commitment to professionalism.
Prior to PFCU, Served as a successful leader, at CitiFinancial with an emphasis on a member-centric philosophy. Achieving optimal results.
Overview
27
27
years of professional experience
Work History
Consumer Loan Processor/ Fulfilment
Partners Federal Credit Union
04.2018 - Current
- Facilitate smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Enhanced loan processing efficiency by streamlining documentation and application procedures.
- Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
- Provided training to new team members/ and branches, ensuring consistent quality in loan processing across the department.
- Achieved high levels of accuracy in document preparation, reducing delays due to errors or missing information.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Supports all functions within the department and responsible to deliver "World Class" service in accordance to Partners quality guidelines and to meet or exceed department Key Performance Indicators.
- Properly track and document Member account information
Assistant Center Manager/ Loss Mitigation
CitiFinancial
05.1997 - 07.2017
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Managed work and performance of more than 13 employees.
Education
1991-1994
CALSTATE FULLERTON
FULLERTONSkills
Multitasking efficiency
Decision-Making Competence
Strong analytical skills
Credit Assessment Knowledge
Loan Underwriting Basics
Teamwork and Collaboration
Knowledge of Microsoft Word, Excel, and Power Point
Conflict resolution techniques
Languages
Spanish
Professional Working
References available upon request
References available upon request
Timeline
Consumer Loan Processor/ Fulfilment
Partners Federal Credit Union
04.2018 - Current
Assistant Center Manager/ Loss Mitigation
CitiFinancial
05.1997 - 07.2017
1991-1994
CALSTATE FULLERTON
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