Kaitlin Somers
Reidsville,NC
Summary
Driven Universal Teller at American Partners Federal Credit Union, adept in cash handling and customer relationship building. Enhanced digital banking adoption among clients, showcasing a goal-oriented mindset and exceptional service. Excelled in confidentiality and teamwork, significantly contributing to workplace efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Universal Teller
American Partners Federal Credit Union
07.2023 - Current
I currently work as a universal associate at American partners FCU. I not only work as a teller but also have experience with membership openings and vault teller duties. I have excellent customer service as well. I stay on top of all work and help as much as I can in needed areas.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
Education
High School Diploma -
Rockingham County High School
Wentworth, NC06.2021
Skills
Goal-oriented mindset
Cash handling proficiency
Account Maintenance
Confidentiality and Discretion
Banking Software Knowledge
Strong Work Ethic
Excellent time management skills
Customer Relationship Building
Exceptional customer service
Friendly
Relationship building and management
Positive
Compliance, banking laws, and regulations
Conflict resolution techniques
Fraud Detection
Drawer balancing
Timeline
Universal Teller
American Partners Federal Credit Union
07.2023 - Current
High School Diploma -
Rockingham County High School
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