Jessica Sykes
Lawrenceville,GA
Summary
Over 10+ years’ experience in Functional, Automation, Mobile, Usability Testing, Integration, Regression, UAT, GUI, Back-end (using SQL), API testing, Browser Compatibility System testing and Web services testing. Experience with White Box/Black Box testing. Very good understanding of SDLC and agile and waterfall testing methodologies. Strong orientation to team development approach, with refined interpersonal skills. Good interaction with developers, managers and team members to coordinate superb testing efforts. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
12
12
years of professional experience
Work History
Quality Assurance Analyst
Kaiser Permanente
08.2022 - 10.2023
- Was responsible for writing Test plans, Test Strategies and test Cases for CRM and data feed application
- Was responsible for testing and researching medical claims based on HIPPA compliance
- Verified data mapping for products, customers and load sources
- Was responsible for estimating testing tasks, status and milestones
- Heavy SQL Server to upload data, verify data and join tables in the databases
- Was responsible for researching medical billing claims from 3rd party vendors
- Was responsible for post deployment monitoring and operations
- Performed all levels of manual testing (System, Regression, Integration, Parallel etc.)
- Monitored test progress throughout the release cycle and communicate test results, issues and risks to project managers.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Quality Assurance Software Tester
Nationwide Insurance
11.2021 - 07.2022
- Was responsible for manual test validation of the forms that were created within the Open Text Extreme tool
- Prepared data mapping and attachment rules as part of the Guidewire Insurance Now Commercial Auto solution
- Worked on testing of decommission adjustments, revisions and updates for sales driven projects
- Verified the input XML and the output XML for Data Transmission from DMV
- Communicated with Development team and Business Analysts to ensure testing issues are resolved
- Generated test execution reports and uploaded validation documents in share point web site for review
- Ensure High Quality in all deliverables: software, test cases, bug cases, automation plans, and documented results
- Was responsible for working with and communicating testing practices with offshore team.
Quality Assurance Software Tester
United Healthcare/Optum Group
04.2021 - 10.2021
- Responsible for reviewing Business Requirements, Functional Specifications with Business Analyst and QA team to learn the functionality and business process
- Responsible for developing Test Scenarios, Test Cases and Test Scripts to enhance claims adjudication, eligibility and formulary for expanding client product offerings
- Validate and implement EDI transactions according to HIPAA compliance
- Manage global administration and support of the Documented based Regulatory Electronic Document Information System EDMS
- Work on HIPPA Transaction Sets 837P and 837I Standards according to the test scenarios
- Extensively use Rational Quality Manager to monitor the progress of assignment of testing activities and reported executed results
- Review EDI 837 claims and flagged HIPPA non-compliant claims received from the Payer side
- Log the defects in Clear Quest tool, assigned the right severity level and manage the defects to completion
- Work with the Medicare Part A, B, C, D and Medicaid Products
- Verify the input XML and the output XML for Data Transmission from DMV
- Validate Professional and Institutional Claims, Processed and Adjudicated the Claims according to test scenarios
- Automation Testing (Selenium IDE).
Software Test Engineer
US Bank/Elavon Credit Card Payment Services
04.2018 - 04.2020
- Was responsible for certification testing with credit card, check, and gift card vendors
- Ensured high quality and accuracy is maintained through to software release
- Organize the execution of test scenarios that evaluate each software component and demonstrate the business condition being tested and the expected results
- Was responsible for providing feedback to the development team and ensuring the work is carried out in accordance with the schedule and the quality requirements
- Performed unit testing of SD changes before approving to move to the QA environment when SD business analyst not available
- Was responsible for manual and automated test cases to increase regression coverage as well as new functionality testing
- Executed manual and automated test cases including ad-hoc and exploratory testing as needed
- API testing directly and as part of integration testing to determine if software met expectations for functionality and security
- Documented and/or review testing results working closely with Developers and Business Analysts to resolve reported issues
- Participate in the Agile project flow providing feedback in all areas, paying close attention to high-risk areas and communicating testing concerns.
Software Test Engineer I
Scientific Games Lottery
04.2017 - 03.2018
- Was responsible for setting up, controlling and running a test environment in order to provide an independent evaluation of propriety lottery software
- Developed system requirements, technical designs, and implementing logical solutions
- Was responsible for submitting written bug reports (RFAs) and reporting results to Quality Control Manager
- Monitored status of RFA’s submitted during testing
- Wrote queries to test backend database
- Was responsible for giving general status and information about specific project risks to Software Development Managers
- Documented software bugs through diagnosis and reproduction of errors, reviewing manual scripts created by peers and suggested appropriate changes for code optimization
- Worked closely with remote and off shore developers
- Automation Testing (Selenium IDE).
Software Tester
PureRed/Mondo
09.2016 - 04.2017
- Used diverse methodologies such as Functional, Regression, Sanity, Exploratory, Black Box, White Box, Load, and Smoke testing techniques to validate software
- Defined and maintained test plans and specifications delivering reports to management upon completion
- Conducted cross browser and platform testing (Windows, Mac, Safari, Chrome, Firefox) to validate consistency of performance and quality
- Performed manual testing of mobile applications to improve the testing and maintenance of cross-platform web mobile applications
- Defined and measured software loading time utilizing developer tools in Google Chrome, and Firefox browsers
- Authored concise and descriptive bug and defect status reports identifying issues, adding attached data, and updating into the JIRA bug tracking system
- Conducted bug scrubbing to eliminate duplicate and invalid bug reports
- Collaborated with internal technical teams to validate application readiness during the staging and release processes
- Was responsible for working with and communicating testing practices with offshore team.
Quality Assurance Software Tester
General Motors
02.2013 - 06.2016
- Was responsible for testing applications within the Logistics and Supply Chain vertical
- Testing includes analyzing business specifications and Test strategies, Test plans, creating Test Cases
- Implemented software testing theories and practices
- Was responsible for evaluating testing requirements for projects
- Involved in System Integration Testing (SIT) and participate in weekly meetings with business users to understand the criticality functions
- Responsible for testing the Usability for the Cadillac Escalade Dashboard
- Was responsible for testing compatibility of applications with Internet Explorer, Firefox and Chrome
- Involved in the preparation of test documents and test Strategy before User Acceptance testing
- Was responsible for training new hires and team members on testing proprietary applications
- Was responsible for consistently maintaining a library of test cases, updating cases as needed.
Quality Assurance Tester
The Discovery Channel/Contractor
11.2012 - 01.2013
- Was responsible for testing Digital Media Applications for television network programs such as Discovery Health and Fitness, The Military Channel, Animal Planet and howstuffworks.com
- Worked with the Software Development and Engineering teams and testing application networks to ensure quality code in all features and bug fix releases
- Worked to increase the high quality coding standards and refine procedures for functional and stress testing of existing websites, new features and mobile applications
- Maintained a suite of repeatable tests to ensure ongoing stability in critical websites, web applications and mobile applications
- Participated in daily meetings with other personnel, including Development, Product, Architecture, Publishing Operations, and Management giving status update on testing
- Was responsible for documenting and communicating test plans, test reports, defect analysis, and risks for howstuffworks.com
- Agile/Scrum Environment.
Quality Assurance Tester
Walt Disney World IT/Contractor
03.2012 - 10.2012
- Was responsible for carrying out Functionality Testing, GUI Testing, Systems Testing, Integration Testing, Black Box Testing, User Acceptance Testing, and Regression Testing of Web based applications and Web portal applications within the Disney environment
- Created executed positive, negative, and ad-hoc test cases in QC, based on business and functional requirement
- Developed Test Plans, Test Scenarios and Test Scripts for manual testing for leading edge software to ensure proper business compliance was met
- Submitted a daily status report to members of upper management regarding project for SIT and UAT
- Responsible for testing proprietary software for the company’s reservation software
- Agile environment/methodology
- Was responsible for mapping Test Cases to Requirements
- Validated updated data through: Oracle SQL Developer, Visualizer and Soap UI
- Performed Functional testing and Ad-hoc testing on all applications with screen shots attached
- In depth communication with BA and developers
- Excellent Time Management while working 100% from home.
UAT Tester
BBVA Compass Bank/Contractor
10.2011 - 03.2012
- Web Testing accomplished for a XML/browser based application
- Worked with 3rd party vendors testing ICVERIFY a First Data Software Application
- Financial Reporting testing, Metrics, Analytics
- Ad-hoc data queries and extractions as well as reporting validations
- NET Web application that utilized a database for storing and retrieving a variety of Web site information for user interaction and of trade and deal activity
- Responsible for testing online bill payment system, making payments, scanned checks, credit card payments, ach file, canceled payments, refunded, reversals and charge backs.
Education
MBA - Public Administration And Services
Claremont Lincoln University
Claremont, CA02.2021
Bachelor of Arts - Computer Information Systems
Bethune - Cookman University
Daytona Beach, FL06.1993
Skills
- Test Planning
- Material Selection
- Testing Plans
- Framework Development
Database Software
Basecamp, Workfront, Browserstack, EOA (Email on Acid), Litmus, Monetate, Microsoft Server 2005, PL/SQL, TOAD, ASP, .Net, Rational ClearQuest, SAP Database (ICM), Visual Source Safe (VSS), Remedy,DevTrack, Microsoft Communicator, Rally, ECG Quick Connect, Fieldglass Timesheet, PPM Optics/Clarity PPM, VB 5.0/6.0, Oracle SQL Developer, IBM Cognos, Putty, QTP, SOAP UI, HP Load Runner, Citrix, Argo, Confluence, Sharepoint, Core, MS Project, Office, Excel, Access, Power Point and Visio, Kronos Central 6.0-Payroll, Time & Labor, Web development: HTML, XML, Web Services
Testing Tools Knowledge
Test Director 8.0/Quality Center 10.0/9.0, Bug Tracker, Bugzilla, Version One, JIRA/Confluence, ALM, SPLUNK, Selenium IDE, EDI ASC X12 837 transaction knowledge
Timeline
Quality Assurance Analyst
Kaiser Permanente
08.2022 - 10.2023
Quality Assurance Software Tester
Nationwide Insurance
11.2021 - 07.2022
Quality Assurance Software Tester
United Healthcare/Optum Group
04.2021 - 10.2021
Software Test Engineer
US Bank/Elavon Credit Card Payment Services
04.2018 - 04.2020
Software Test Engineer I
Scientific Games Lottery
04.2017 - 03.2018
Software Tester
PureRed/Mondo
09.2016 - 04.2017
Quality Assurance Software Tester
General Motors
02.2013 - 06.2016
Quality Assurance Tester
The Discovery Channel/Contractor
11.2012 - 01.2013
Quality Assurance Tester
Walt Disney World IT/Contractor
03.2012 - 10.2012
UAT Tester
BBVA Compass Bank/Contractor
10.2011 - 03.2012
MBA - Public Administration And Services
Claremont Lincoln University
Bachelor of Arts - Computer Information Systems
Bethune - Cookman University