Jessica Tadlock
Customer Service Specialist
Ontario,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Supervisor of Operations
Avolta
04.2023 - 01.2024
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Cashier Team Lead
El Super/ Chaudri Corp.
07.2020 - 03.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Quickly and accurately counted drawers at start and end of each shift.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Home Health Aide
In Home Supportive Services
02.2008 - 06.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Improved patient well-being by providing compassionate and attentive personal care.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medications in accordance with doctor's instructions.
Front and Back Office Medical Assistant
HRC Huntington Reproductive Center
06.2001 - 01.2008
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
- Used [Software] to maintain and update over [Number] medical records.
Education
Certified Medical Assistant -
North West College
West Covina06.2001
High School Diploma -
Alhambra High School
Alhambra, CA06.1992
Skills
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Budget Planning
- Employee Supervision
- Scheduling
- Customer Service
- Time management abilities
- Self Motivation
- Multitasking and Organization
Timeline
Supervisor of Operations
Avolta
04.2023 - 01.2024
Cashier Team Lead
El Super/ Chaudri Corp.
07.2020 - 03.2023
Home Health Aide
In Home Supportive Services
02.2008 - 06.2019
Front and Back Office Medical Assistant
HRC Huntington Reproductive Center
06.2001 - 01.2008
Certified Medical Assistant -
North West College
High School Diploma -
Alhambra High School