JESSICA TAGERMAN
Deerfield,IL
Summary
Results-driven Supervisor with a proven track record in team management and operational oversight. Recognized for enhancing workflow efficiency through process improvements and staff development initiatives. Core competencies include problem-solving, leadership, and effective communication, which have consistently led to increased team productivity. Career aspirations focus on driving operational excellence in a dynamic environment.
Overview
14
14
years of professional experience
Work History
SupervisorPharmacy Revenue, Innovation, and Training
Baxter Healthcare
Deerfield, USA
01.2024 - Current
- Fostered company culture promoting continuous improvement.
- Implemented advanced technologies to enhance focus on customer-driven tasks.
- Devised effective educational content for clearer grasp of intricate workflows.
- Designed efficient instructional programs, leading to a 20% decrease in training duration.
- Implemented streamlined strategies for organizational training across multiple divisions.
- Identified areas of improvement in existing training methods and procedures.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
Pharmacist, Pharmacy Innovations
Baxter Healthcare
Deerfield, USA
01.2015 - 09.2024
- Created and implemented Pharmacy Technician Certification Training programs to enhance exam success rates.
- Crafted interactive curricula to meet rigorous knowledge requirements set by certification regulations.
- Led instruction in both live and online classroom settings, utilizing tools such as Zoom, Microsoft Teams, SharePoint, and Articulate 360.
- Developed streamlined process for reviewing drug utilization, significantly cutting manual tasks and operational expenses.
- Coached pharmacy technicians on streamlining process optimization initiatives, leading to $30,000 annual savings.
- Investigated and analyzed pharmacy regulations for centralized operations and out-of-state mail order services.
- Showcased strategies for process improvements and potential revenue growth to executive leadership.
Associate Director of Brand Development
The Brand Institute
Deerfield, USA
05.2014 - 02.2015
- Conducted interactive workshops aimed at generating names for incoming clients.
- Created potential drug names aligning with client preferences and industry standards.
- Spearheaded creation of 5+ product logos, generating $30K+ in revenue while managing projects independently.
- Exceeded revenue goals through fostering strong client connections.
- Assisted president to ensure project work completed promptly through effective support in executive management.
Pharmacist/Pharmacy Intern
CVS Health
Boston, USA
01.2011 - 02.2015
- Optimized prescription filling process, achieving a reduction of 3+ minutes in fill time.
- Optimized patient care through significant reduction of authorization waiting times by fostering active dialogue between healthcare providers and insurance companies.
- Delivered proactive counseling on both prescription and over-the-counter medications to optimize therapy benefits.
- Supported patients while performing various activities such verifying and dispensing prescriptions
Education
Doctor of Pharmacy - Pharmacy
Northeastern University
Boston, MABachelor of Science - Pharmacy Studies
Northeastern University
Boston, MASkills
- Adult Learning Strategies
- Engaging Presentation Skills
- Effective Leadership
- Course Material Creation
- Strong Interpersonal Skills
- Creative Content Production
- Change Management Strategies
- Healthcare Support Services
- Pharmaceutical Product Knowledge
- Clear and Concise Communication Ability
References
References available upon request.
Timeline
SupervisorPharmacy Revenue, Innovation, and Training
Baxter Healthcare
01.2024 - Current
Pharmacist, Pharmacy Innovations
Baxter Healthcare
01.2015 - 09.2024
Associate Director of Brand Development
The Brand Institute
05.2014 - 02.2015
Pharmacist/Pharmacy Intern
CVS Health
01.2011 - 02.2015
Doctor of Pharmacy - Pharmacy
Northeastern University
Bachelor of Science - Pharmacy Studies
Northeastern University
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