Jessica Tausaga
Chula Vista,CA
Summary
Assistant manager with proven track record in enhancing workflow efficiency and team development. Expertise in problem-solving and customer satisfaction, resulting in improved operational performance. Experienced in wellness program development aimed at boosting employee and resident well-being. Strong multitasking and customer service skills, committed to creating a positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager
GTM
Chula Vista, California
01.2024 - Current
- Streamlined daily operations and workflow management for enhanced efficiency.
- Coordinated staff schedules to maintain optimal coverage at all times.
- Supervised employee attendance, timekeeping, and payroll records to ensure accuracy.
- Managed inventory levels and ordered supplies to meet operational needs.
- Resolved customer service inquiries and complaints to improve satisfaction.
- Conducted training sessions for new hires on policies and workplace expectations.
- Delegated tasks and set priorities to align team goals with company objectives.
- Performed regular performance reviews to identify improvement opportunities for employees.
Wellness Coordinator
Lo-Lo-Har Senior Living Senior Living
El Cajon, California
02.2022 - 01.2024
- Developed wellness programs focused on enhancing senior residents' physical and mental health.
- Coordinated fitness classes and activities to encourage active lifestyles among seniors.
- Organized social events to foster community engagement and enhance resident interaction.
- Trained staff on wellness best practices to elevate resident well-being initiatives.
- Collaborated with healthcare providers to facilitate screenings for blood pressure and cholesterol levels.
- Established budgets and implemented staff policies to support wellness programs.
- Assisted in creating a corporate wellness policy aligned with company objectives.
- Promoted awareness of available services among employees through diverse communication channels.
Private Caregiver
Lifeline
Claremont, California
01.2018 - 03.2020
- Planned and prepared nutritious meals for diabetic, low sodium, and high protein diets.
- Tracked client progress through observations and conversations to identify areas for improvement.
- Accompanied clients on recreational outings, enhancing social interaction and physical activity.
- Transported patients to medical, dental, and personal care appointments, ensuring timely access.
- Coordinated doctor appointments, exercise sessions, recreation, and family visits to maintain schedules.
Elderly Caregiver
Lantern Crest Senior Living
Santee, California
02.2012 - 01.2018
- Ensured cleanliness and safety of living environments for residents.
- Supported daily living activities, including bathing, dressing, grooming, toileting, and eating.
- Sanitized surfaces, swept floors, and made beds to maintain a hygienic space.
- Established trust-based relationships with clients, fostering a respectful environment.
- Quickly responded to emergencies with a calm demeanor.
- Redirected clients with memory issues, offering safety guidance and protection.
Elderly Caregiver
La Vida Real
Rancho San Diego
02.2009 - 01.2015
- Supported residents with personal care and daily living activities.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Provided companionship and emotional support to promote resident well-being.
- Ensured cleanliness and safety of residents' living environments.
- Documented resident progress and care details in daily logs.
Education
Certificate - Job Readiness Program
Strive
Lemon Grove, CA03-2008
High School Diploma -
Mount Miguel High School
Spring Valley, CA05-2007
Skills
- Payroll administration
- Inventory management
- Workflow optimization
- Staff scheduling and development
- Employee training and orientation
- Problem solving
- Team building and motivation
- Workload management
- Verbal and written communication
- Customer service and satisfaction
- Multitasking and organization
- Decision-making
- Money handling
- Sales reporting
- Scheduling and planning
- Customer relationship management (CRM)
Timeline
Assistant Manager
GTM
01.2024 - Current
Wellness Coordinator
Lo-Lo-Har Senior Living Senior Living
02.2022 - 01.2024
Private Caregiver
Lifeline
01.2018 - 03.2020
Elderly Caregiver
Lantern Crest Senior Living
02.2012 - 01.2018
Elderly Caregiver
La Vida Real
02.2009 - 01.2015
Certificate - Job Readiness Program
Strive
High School Diploma -
Mount Miguel High School