Jessica Taylor
Lake Dallas,TX
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in payment processing and data analysis with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
16
16
years of professional experience
Work History
Accounting Specialist
M1 Support Services
06.2022 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Accounts Payable Specialist
M1 Support Services
01.2021 - 06.2022
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted manager in conducting internal audits to analyze findings.
Date Analyst
M1 Support Services
04.2019 - 01.2021
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Sales/Service Representative
Farmers Insurance, Kelly Phillips Agency
12.2016 - 01.2018
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Teller
M1 Support Services
05.2014 - 09.2016
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Recognized and prevented fraudulent activities and suspicious transactions.
Customer Service Representative
Grand Dry Cleaners
08.2009 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Hostess
Chili's Restaurant
09.2007 - 07.2009
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Decatur Highschool
DecaturSkills
- Monthly Reconciliations
- Batch Balances and Reports
- Reporting Analysis
- Reconciling Charges
- GL Reconciliation
- Attention to Detail
- Audit Support
- Payment Processing
- Data Processing
Timeline
Accounting Specialist
M1 Support Services
06.2022 - Current
Accounts Payable Specialist
M1 Support Services
01.2021 - 06.2022
Date Analyst
M1 Support Services
04.2019 - 01.2021
Sales/Service Representative
Farmers Insurance, Kelly Phillips Agency
12.2016 - 01.2018
Head Teller
M1 Support Services
05.2014 - 09.2016
Customer Service Representative
Grand Dry Cleaners
08.2009 - 05.2014
Hostess
Chili's Restaurant
09.2007 - 07.2009
High School Diploma -
Decatur Highschool