Jessica Taylor

• Restructured HR Equity Systems Operations & Functional Application Teams to align with business changes and organizational objectives
• Directly managed team members deployed as subject matter experts across two departments within Human Resources Global Equity Compensation Unit with oversight of: Systems Integrations, Data Integrity, Risks & Controls, Regulatory Audits and Systems Functionality through Full Development Life Cycle
• Served instrumental role in organizational transformation and implementation of equity compensation payments and transactions from CERA to Workday for over 50,000 accounts in 90 countries
• Functional Application Team: Team of AVP SR Analysts supporting equity application, user interface design, sprint development cycle, implementation, enhancements, production issues and process structure alignment
• Led team of liaisons between equity operational analysts as front-end application users and offshore developers throughout full development life cycle, SIT testing, functional testing, user acceptance testing and production release and support
• Partnered with Leadership teams to plan, develop and execute technical strategies aligned to Citi's vision.
• Oversaw development and implementation of improvements to support equity operations.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
• System Operations Team: Led team of AVP SR Analysts managing data quality, equity integrations, system functionality, audit and Microstrategy report creation
• Supervised and approved over 10,000 Equity payments monthly for integrations an manual payments
• Managed all system inbound/outbound feeds, reconciliations, calculation of equity transactions, dividends equivalents, share delivery, fractional share payments, deferred cash payments, expatriate payments & stock income and tax reporting internationally.

• Define functional requirements for system enhancements managing development lifecycle
• Bridge knowledge gaps for operational end users as SME

• Lead Global payments processes and payroll implementation
• Systems Data Quality for inbound and outbound data feeds
• Develop Ad-hoc reports utilizing MicroStrategy and/or MSAccess for broader team use

• Lead International Tax Reporting and Remittance process for equity or deferred compensation participants in over 90 countries
• Execute the Dividend Equivalents payments reconciliation and integrations for delivery of payments globally

Citi Udemy Training in:

• SCRUM Master & Agile Development Methodologies
• MS Access and VBA
• Citi Management & Leadership