Francis Carrelli

• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Interviewed, hired, trained and mentored 85 staff by coaching daily, leading performance reviews and offering constructive feedback.
• Managed multiple teams who supported testing for all Servicing and Collections Consumer lending applications.

• Oversaw development and implementation of improvements to support and network operations.
• Interviewed, hired, trained and mentored 35 staff by coaching daily, leading performance reviews and offering constructive feedback.
• Coordinated testing for Consumer lending collection system projects, defined scope, and managed milestones.

• Provided management oversight and operational control of assigned programs .
• Stayed current with marketing automation best practices, industry standards and compliance.
• Supervised and performed human resource management functions for 65 subordinates.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Stayed current with marketing automation best practices, industry standards and compliance.
• Identified and diminished performance gaps by coaching and supervising 25 subordinates.
• Developed and administered project budgets.
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Developed detailed plans based on broad guidance and direction.

Supported and tested Consumer lending servicing system conversions from banks that were taken over.

Various roles managing various groups within Trust operations.